Head of Partner Success

About us

Lucanet is the CFO Solution Platform built for modern finance leaders to automate consolidation and financial planning, extended planning and analysis, disclosure management, ESG reporting, lease accounting, tax compliance and reporting, as well as banking and cash management. More than 5,500 companies around the world rely on our easy-to-use and out-of-the-box SaaS platform to help them lead with ease.  

We are a team of game changers with 850+ people worldwide. Our culture of kindness and integrity encourages you to bring your whole self to work. We collaborate to create better software solutions and grow a better company. Lucanet is more than a place to work; we are a champion for continuous improvement, pushing boundaries, impacting industries, and growing careers.

Discover more about Lucanet as an employer.

The Role

As Head of Partner Success at Lucanet, you will lead the Partner Success function and enable our partner ecosystem to deliver strong customer outcomes. You'll own the partner lifecycle (onboarding, enablement, performance management, and offboarding) and ensure partners meet high delivery standards across Lucanet's CFO Solution Platform. A key priority for 2026 is enabling partners to successfully support customer migrations to our SaaS platform. Contract details: This is a fixed-term position for 12 months.

What you'll do

• Build and execute partner enablement strategies (onboarding, certifications, training, webinars, and delivery documentation).
• Drive partner readiness for SaaS migrations (frameworks, technical training, change management support).
• Set and monitor delivery quality standards; manage escalations and ensure timely resolution.
• Own partner satisfaction metrics (e.g., partner NPS) and analyze data to improve adoption and delivery outcomes.
• Lead partner business reviews, assessments, events, and advisory/early adopter programs.
• Lead and develop the Partner Success team; work cross-functionally with Sales, Marketing, Product, Customer Success, and Support.

What you bring to the table

• 8–10+ years in partner management/customer success/professional services in B2B SaaS (financial software a plus).
• 3+ years leading teams and strategic partner relationships.
• Experience building scalable enablement programs, delivery frameworks, and implementation methodologies.
• Strong stakeholder management and executive communication.
• Fluent in English (additional languages a plus).

Perks at work

• LucaFlex – We acknowledge that every individual has different working styles and preferences. Our flexible working model allows you to plan your working hours and location according to your needs and professional responsibilities.
• Work from Abroad – Sometimes a change of scenery can boost creativity and productivity, you can work up to 90 workdays outside your home country with the support from our partner Workflex.
• Sabbatical – Take the time you need for personal pursuits, family time, travel, or any other activities that suit you with our sabbatical options. 
• Team Spirit – We value teamwork and celebrate our achievements. That's why we take many opportunities to get together, learn together, and cherish our successes together.
• Learning & Development – We encourage you to shape your own development with the support of dedicated time, resources, and budget provided by us.
• LucaNet Engage – Our feedback process is designed to support your personal and professional development in a targeted manner through regular dialogue.
• LucaNet Do Good– As a company we want to give back and support you in taking the time to do some good, individually or as a team, with paid volunteer time.
• Health & Wellbeing – Your overall wellbeing is important to us, which is why we offer tailored health and wellbeing programs, including company-wide initiatives, subsidies for sports activities, mental health support, and counseling through our external partners. 
• Generous leave policy – We encourage you to take time off to relax, travel, and recharge.
• Compensation & Company Pension Plan – We are committed to equal pay and supporting you for your future by offering a company pension plan and/or pension allowances.
• JobRad – Find your dream bike, with financial support from us.
• Discounts – Enjoy a whole bunch of discounts from our external corporate benefits partner. 

Powered by uniqueness

Everybody's different here and we like it that way. At Lucanet, we embrace the unique qualities of every person. We are dedicated to creating an inclusive workplace where all employees can thrive and feel valued. Regardless of your gender identity, sexual orientation, personal expression, racial identity, ethnicity, religious belief, or disability statuses, you are welcome at Lucanet just as you are. Our recruitment process is solely based on qualifications, merit, and organizational needs, ensuring fairness and equal opportunities for all candidates. 

We recognize that every person brings a unique blend of skills and experiences. If you believe you will excel in this role, we want to hear from you – even if you do not check every box on the list. We only want to know why you are great for this role, so please avoid including your picture, age, and marital status in your CV.

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