Director, Specialist Solution Consulting

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

What you get to do in this role:

The Director, Specialist Solution Consulting will ensure that he/she develops and maintains a motivated team of highly skilled resources to identify, qualify and finally (technically) win opportunities of our vertical and horizontal solutions. He/she will closely collaborate with the Solution Sales Leader as well as with the Solution Consulting Field Leaders to strategically develop our teams to support our mission to become the defining AI-first software company in the market.

• Build the industry leading and best performing specialist team within ServiceNow
• Be the go-to business partner for Solution Sales and Field Sales as well as Field SC organizations
• Share and find best practices together with the product teams and our EMEA organization to increase the quality of our GTM
• Secure that the feedback channel from our customers and teams back to our product teams and vice versa is healthy and constructive
• Responsible for leading a team of Specialist Solution Consultants in 4 distinct Workflow Teams ("Autonomous IT", "Auto Security & Risk", "Core Business Services" and "Data, Analytics, Platform &AI" delivering business strategy and thought leadership for ServiceNow and our ecosystem driving cross-industry development and go-to-market strategies for innovative solutions with our partners
• Develop team members according to the demands of the business and according to their individual professional goals
• Develop and maintain a recruiting pipeline of potential candidates to meet future business demands
• Assign resources to our most important opportunities to foster multi-workflow, multi-million transformational wins
• Build and maintain a healthy partner network with local specialized partners with the intent to offload Presales activities also to partners in the future
• Evaluate team members regularly through analysis of direct observation, peer feedback and sales feedback
• Ensure proper alignment of resources and effective utilization of skill sets within the assigned region
• Manage day-to-day activities such as resource scheduling conflicts, expense review and approval, activity reporting, commissions etc.

To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• Proven skills in defining technical GTM strategies to win the hearts and minds of our customers
• Several years experience in building and leading large pre-sales organizations
• Ideally additional experience in Specialist Sales or Specialist SC functions
• Proven 2nd line management experience
• Ability to collaborate and interact at multiple levels (Sales, Technical Architects, Directors, VP's, …) internally and externally
• Strong internal matrix leadership and relationship building abilities with cross functional counterparts
• Ability to prioritize resources and broker internal compromise to achieve the best outcomes for our corporation across competing internal priorities
• Able to articulate and logically communicate concepts with technical and non-technical audiences
• Experienced with project problem diagnosis, solution development, client communications, facilitation of decision making, documentation, managing expectations and team leadership
• Proven ability to bridge the Strategic "what" of market outcomes, to the technology "How" of ServiceNow's approach, in the context of compelling financial "why" of improved margins, agility, and growth through the NOW Platform's unprecedented ability to transform the go-to-market of the partner ecosystem
• Marshall teams on large partner transformation opportunities to swarm the most promising monetization waves and accelerate the outcomes of our partners, and through their actions, our market penetration
• Ability to manage change and ambiguity with an action-orientation/drive – must thrive in a dynamic environmen

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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