Director of Deployment

Join in on pioneering procurement AI agents
Since 2019, Pactum has been at the forefront of transforming enterprise procurement with groundbreaking Agentic AI. We are not just automating a process; we are leading the industry in redefining how companies negotiate and manage supplier relationships. Our AI agents work around the clock, collaborating seamlessly with humans to discover negotiation opportunities and close supplier deals at scale. Trusted by over 50 of the world's largest enterprises, including Walmart and Rolls-Royce, we deliver tangible value, drive agility, and unlock hidden potential.

Ready to make an impact? Join our passionate, global team and be part of a bold mission: to bring trust, transparency, and automation to every supplier negotiation.

As the first in our field, we address novel challenges with novel solutions. Our platform enables large enterprises to manage and monitor negotiations at scale, effectively saving money, boosting efficiency, and strengthening crucial supplier relationships. We're built on a foundation of deep decision-making capabilities and cutting-edge innovation, which has allowed us to raise over $100 million in funding, including a Series C of $54 million in June 2025 led by Insight Partners. Our technology is proven—with notable achievements like a negotiation and signing carried out entirely by AI agents in just 87 seconds.

As Director of Deployment will manage and mentor a team of Deployment Leads, own Pactum's implementation methodology, and serve as the cross-functional bridge between Product, Engineering, Operations, and Account Management. Your target is operational excellence in every implementation while delivering results quickly, consistently, and at scale.

What you'll be doing...

• Team leadership & coaching: Lead and mentor a high-performing team of Deployment Leads responsible for all post-sale implementation activities.
• Delivery strategy & execution: Build and maintain Pactum's implementation playbooks, KPIs, and tooling (together with relevant teams) to ensure every project meets scope, timeline, and value targets.
• Time-to-Value ownership: Define, track, and continuously optimize Time-to-Value (TTV); drive initiatives that accelerate first savings and faster adoption.
• Training systems & enablement: Own Pactum's training approach, materials, and tooling—ensuring customer users are enabled effectively and efficiently.
• Cross-functional orchestration: Partner with Product, Engineering, and Data teams to resolve delivery blockers, scale repeatable solutions, and influence roadmap priorities.
• Change management & stakeholder success: Ensure every deployment includes executive alignment, user training, and supplier onboarding appropriate to the customer's environment.
• Continuous improvement & metrics: Implement delivery QA, retrospectives, and reporting standards. Measure and report on TTV, implementation cycle time, implementation CSAT, and deployment efficiency.
• Initiating long-term success: Collaborate with Account Managers to hand off stable deployments and ensure customers are positioned for long-term expansion and success.

What we think it takes to succeed

• Experience with people leadership in SaaS delivery, professional services, or consulting—including managing implementation or project teams
• Proven ability to lead and scale delivery operations, set standards, and mentor others while maintaining a strong sense of urgency and accountability
• Strategic thinker who can scale processes, lead with metrics, and continuously raise the bar for operational excellence
• Familiarity with enterprise procurement and sourcing systems (e.g. Coupa, SAP Ariba) and experience driving change-management
• Project and program management expertise (PMP, Agile/Scrum certification a plus)
• Data fluency: confident working with dashboards and operational metrics (e.g. Looker, Salesforce, Jira, Pactum internal tools)
• Strong technical problem-solving skills and the ability to identify root causes and unblock teams quickly
• Skilled communicator able to communicate clearly and credibly with both technical and non-technical stakeholders—from buyers and IT stakeholders to C-level executives
• Comfortable in a fast-moving startup—resourceful, collaborative, and driven to get results
• Exceptionally well-organized, with high attention to detail and a methodical approach to process improvement
• Exemplify Pactum culture when working with internal and external stakeholders

This is the place for you if...

• You believe the best work happens when passion meets purpose and you're driven to push boundaries. Pactum is an environment where you can truly shape an industry by building agents used by top global companies.
• You want to help define the creative and narrative identity of a category-shaping AI platform trusted by industry leaders.
• You thrive in a mission-driven, curious, and collaborative environment, actively shaping the future of enterprise negotiation.You are passionate about being part of an elite team that builds real-world agents used by some of the world's largest companies.
• You have relentless hunger and ambition to push boundaries, never settling for the status quo, and always striving to reach the next level.
• You are motivated by the challenge to innovate continuously and see your work make a tangible, industry-changing impact.
• You believe in giving AI purpose and are driven to move the industry forward

Our commitment to you
Paid sick leave. Take the time you need, worry-free.

Team bonding. Enjoy happy hours, activities, and cross-functional chats with fellow Pactonians.

Medical, dental, and vision coverage. Including US programs and EU/UK government plans.

Generous national holidays. Including U.S. programs and EU/UK local holidays.

Paid parental leave. Supported by US and EU/UK programs.