Customer Quality Specialist

Vor 3 Tagen

Krefeld, Nordrhein-Westfalen, Deutschland Norm Fasteners Germany Vollzeit

About Us:

As Norm Fasteners, we are proud to be the leading fastener manufacturer in Turkey with over 50 years of experience and a team of more than 4,000 highly qualified employees. Our innovative R&D center, experienced engineers, high production capacity, and advanced technology make us a reliable partner in the industry. We operate 20 production facilities in Turkey and maintain sales and logistics centers in the United States, Germany, Poland, Romania, and Turkey. We also have sales offices in Canada, the United Kingdom, and China, as well as 5 resident engineering offices.

We are currently seeking a
Customer Quality Specialist
for our
logistics center in Germany
, operating under Norm Fasteners. We are looking for a professional who shares our values, is committed to continuous development, and meets the following qualifications.

Role Overview:

The
Customer Quality Specialist
is responsible for ensuring that quality standards are maintained throughout the production and supply processes of fasteners. This role focuses on maximizing customer satisfaction by ensuring that all products and services comply with legal regulations, international quality standards, and the company's quality policies—ensuring defect-free deliveries.

Qualifications:

  • Bachelor's degree in Engineering,
  • Minimum 3 years of experience in Customer Quality or related roles,
  • Strong knowledge of ISO 9001 and IATF 16949 standards and audits,
  • Hands-on experience with VDA 6.3 process audits,
  • Experience in the fasteners industry is highly preferred,
  • Proficient in MS Office; SAP knowledge is a plus,
  • Excellent problem-solving, coordination, and organizational skills,
  • Strong interpersonal and communication abilities,
  • Advanced proficiency in both English and German.

Key Responsibilities:

  • Manage and resolve customer complaints in line with D3–D8 methodology, ensuring timely and effective corrective and preventive actions,
  • Support production and logistics processes to ensure compliance with customer quality standards, OEM requirements (e.g., VW Formel Q, Renault ASES), and internal policies,
  • Participate in customer audits, technical meetings, and first sample approval processes; act as the main quality contact for assigned customers,
  • Analyze quality issues, perform root cause investigations, and implement improvement initiatives to reduce cost of poor quality,
  • Conduct regular customer visits, gather feedback, and develop action plans to improve satisfaction and strengthen long-term relationships,
  • Prepare and report customer quality KPIs, manage quality documentation, and deliver internal trainings on standards and tools,
  • Monitor quality-related stock movements, coordinate product recall processes if needed, and ensure compliance with occupational safety at the Warehouse.

  • Logistics Operations Specialist

    vor 1 Woche

    Krefeld, Nordrhein-Westfalen, Deutschland JLCPCB Vollzeit 48.000 € - 60.000 € pro Jahr

    JLCPCB is a globally leading one-stop rapid electronics and mechatronics component manufacturer specializing in EDA software, PCB manufacturing, PCB assembly, 3D printing, and CNC machining. As atop semiconductor hardware company in China, we employ over10,000+staff and serve customers across180+ countriesworldwide. This year, our revenue will exceed$1.1...

  • Customer Service Specialist

    vor 1 Woche

    Krefeld, Nordrhein-Westfalen, Deutschland DSV - Global Transport and Logistics Vollzeit 35.000 € - 60.000 € pro Jahr

    Job Req ID: 102985Arbeitszeitmodel: VollzeitDivision: DEU - DSV Solutions GmbH (Solutions)Standort: KrefeldDu liebst es, wenn alles reibungslos läuft und hast ein echtes Händchen für Kundenkontakt? Dann werde das Herzstück unseres Teams in Krefeld und gestalte als Customer Service Specialist (m/w/d) aktiv mit, wie aus Aufträgen echte Erfolgsgeschichten...

  • 物流运营

    vor 1 Woche

    Krefeld, Nordrhein-Westfalen, Deutschland JLCPCB Vollzeit 40.000 € - 80.000 € pro Jahr

    JLCPCB is a globally leading one-stop rapid electronics and mechatronics component manufacturer specializing in EDA software, PCB manufacturing, PCB assembly, 3D printing, and CNC machining. As atop semiconductor hardware company in China, we employ over10,000+staff and serve customers across180+ countriesworldwide. This year, our revenue will exceed$1.1...

  • Quality Manager

    vor 1 Woche

    Krefeld, Nordrhein-Westfalen, Deutschland Remember® KF Design Vollzeit 60.000 € - 80.000 € pro Jahr

    REMEMBERsteht für hochwertige Design-, Lifestyle- und Geschenkartikel mit dem gewissen Extra, die Farbe ins Leben bringen und den Alltag verschönern. Mit großer Leidenschaft werden unsere Produkte ausschließlich im eigenen Haus entwickelt und über unseren Onlineshop und den Fachhandel international vermarktet. Seit fast 30 Jahren verfolgen wir unsere...

  • Backoffice Specialist: Vertrags- und Bestellmanagement

    vor 1 Woche

    Krefeld, Nordrhein-Westfalen, Deutschland Danaher Corporation Vollzeit 40.000 € - 60.000 € pro Jahr

    Sie fragen sich, was sich hinter Beckman Coulter Diagnostics verbirgt?   Auf den ersten Blick werden Sie sehen, dass wir uns seit mehr als 80 Jahren der Weiterentwicklung und Optimierung des Labors widmen, um Wissenschaft und Gesundheitswesen voranzubringen. Werden Sie Teil eines Teams, in dem Sie gehört werden, unterstützt werden und immer Sie selbst...

  • Service Manager Forklifts

    vor 1 Woche

    Krefeld, Nordrhein-Westfalen, Deutschland XCMG Europe GmbH Vollzeit 40.000 € - 60.000 € pro Jahr

    Your missionResponsible for service and maintenance operations in the field of forklifts and port equipmentEnsure the quality and compliance of all service and maintenance activitiesIdentify and report deviations or quality issues in services or products and contribute to root cause analysisDocument service and maintenance activities and actively support...

  • Product Specialist Wheel Loader

    vor 22 Stunden

    Krefeld, Nordrhein-Westfalen, Deutschland XCMG European Research Center GmbH Vollzeit

    Your missionLifecycle Management: Manage the product throughout its lifecycle, continuously gather feedback and analyze performance data to drive improvementsCustomer & Market Requirements: Collect and prioritize technical requirements from customers and stakeholders; collaborate closely with engineering, design, and marketing teamsPrototype Supervision:...

  • Specification Analyst

    vor 1 Tag

    Krefeld, Nordrhein-Westfalen, Deutschland Envalior Vollzeit

    Are you passionate about product data quality and driving operational excellence in a dynamic manufacturing environment? At Envalior, we are seeking a talented Specification Analyst to join our Quality Management  team in Uerdingen and help us maintain the highest standards in data quality, compliance and customer satisfaction.At Envalior, the future of...

  • Pre-Delivery-Inspektion Techniker

    vor 1 Woche

    Krefeld, Nordrhein-Westfalen, Deutschland XCMG Europe GmbH Vollzeit 45.000 € - 60.000 € pro Jahr

    Big moves with XCMGWelcome to XCMG, one of the world's largest construction machinery manufacturers. We develop state-of-the-art excavators, cranes, earthmoving and road construction machinery, delivering top-quality solutions for our customers in the construction, mining, and energy industries.To further strengthen our team and ensure a professional and...

  • PDI Technician for Construction Machinery

    vor 1 Woche

    Krefeld, Nordrhein-Westfalen, Deutschland XCMG Europe GmbH Vollzeit 40.000 € - 60.000 € pro Jahr

    Your missionPerform detailed Pre-Delivery Inspections (PDI) of construction machinery to ensure compliance with quality standards and customer requirementsDocument and report damages, defects, or irregularities during the inspection in collaboration with the technical team for troubleshootingCarry out painting work on machines with paint damage or surface...