Service Manager Forklifts

vor 12 Stunden

Krefeld, Nordrhein-Westfalen, Deutschland XCMG Europe GmbH Vollzeit 40.000 € - 60.000 € pro Jahr
Your mission

  • Responsible for service and maintenance operations in the field of forklifts and port equipment

  • Ensure the quality and compliance of all service and maintenance activities

  • Identify and report deviations or quality issues in services or products and contribute to root cause analysis

  • Document service and maintenance activities and actively support continuous product and service improvement

  • Work closely with customers to capture machine requirements and operational needs in the forklift and port equipment sector

  • Manage and optimize internal service processes and interfaces (e.g., spare parts, logistics, technical support)

  • Lead a small service team and coordinate external service providers or subcontractors

Your profile

  • Solid technical knowledge of forklifts and/or port machinery (e.g., reachstackers, container handlers, industrial trucks)

  • Experience in maintenance, repair, and service processes for heavy machinery (hydraulics, electrical, mechanical systems)

  • Experience in customer service and collaboration with sales, product, and service teams

  • Technical background (e.g., mechatronics, industrial mechanic, electrician) or equivalent qualification

  • Hands-on mentality, team player, strong customer orientation, and entrepreneurial mindset

  • Willingness to travel for on-site customer visits; excellent German communication skills, good English skills

Why us?

  • Exciting tasks in an international and growing company in the field of construction and port machinery

  • Opportunities for professional development and training

  • Flat hierarchies, short decision-making processes, and a modern work environment

  • A motivated and collaborative team focused on innovation

  • Attractive working conditions promoting work-life balance

  • International environment with the freedom to contribute and shape your role

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