Product Lead, Delivery Promise

Product Management

Berlin, Germany · Stockholm, Sweden · Helsinki, Finland

Full-time

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About Wolt

At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we're building the delivery of (almost) everything and you'll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe.

Working at Wolt isn't always easy, but it's definitely exciting. Here you'll learn more, build more, and ship more than in most other companies. You'll be challenged a lot, but also have a lot of fun on the way. So, if you're a self-starter with drive and entrepreneurial spirit, this could be the ride of your life.

We are looking for a Product Lead to join our Product Management organization, working with the Delivery Promise team. This is one of those parts of Wolt's business that people don't always realize the complexity of. Logistics is absolutely integral to Wolt, and doing it well can mean the difference between delivering blissful customer experiences efficiently and profitably vs. operational nightmares and a cacophony of late deliveries.

The Delivery Promise team is in the Courier Product group at Wolt. We're driving the future with estimates that fuel our growth, flywheel, shaping shopping decisions and streamlining deliveries. Our goal: boost Wolt's growth and profitability by delivering reliable, precise time estimates to customers and partners worldwide. In a nutshell, the team is responsible for crafting accurate and reliable time estimates that form a key part of the pre-checkout purchase experience for our consumers, right from discovery to checkout. We employ advanced machine learning models and innovative tools to craft delivery estimates experienced by consumers across all business lines for Wolt.

As the Product Lead for the Delivery Promise team, your role will be integral in ensuring that we provide the best delivery estimates for our consumers while balancing the operational impact of fulfilling deliveries against the promised estimates. You will be contributing significantly to Wolt's goal of delightful customer experiences. Join us in shaping the future of delivery, where every delivery is an opportunity for delight and loyalty.

Our humble expectations

You could come to this role from a multitude of different backgrounds, but ideally, you have

Plenty of previous experience as a Product Manager / Lead

It's a plus for you if you have a background in Machine Learning or Data Science, since you would be focused on optimizing our estimates across markets and consumer cohorts.

Experience working with tools and systems, aiming to reach scalability and growth

A mixture of data analysis skills, engineering understanding and business savvy with the go-getter attitude of a "could-be start-up CEO."

Expertise in how to work with and coach cross-functional teams, at least with developers, data experts and with engineering teams

Next steps

The position will be filled as soon as we find the right person, so make sure to apply as soon as you realize you really, really want to join us

The compensation will be a negotiable combination of monthly pay and DoorDash RSUs. The latter makes it exceptionally easy to be excited about our company growing and doing well, as you'll own a piece of the pie.

Our Commitment to Diversity and Inclusion

We're committed to growing and empowering a more inclusive community within our company, industry, and cities. That's why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

TeamHow we workTech blogOur cultureOur people

We build products that people love

As the voice of our customers, we make sure we're building outstanding products. Our product leads embody the product vision, define the roadmap, own prioritization, and act as the link between our products and the rest of Wolt.

We obsess over customer needs, combine them with business goals, and blend them into strategy and products that help Wolt scale further.

Product Management at Wolt

We build beautiful products, the Wolt way

We like to do things well and move fast. Doing that requires less red tape and more trust.

At Wolt, every product team has the resources, talent, and autonomy they need to deliver the task at hand. This way our teams stay close to their customers. They work how they see best, and in return, they're responsible for seeking alignment and owning the outcome.

Our Product Playbook

What we're working on

On this journey towards delivery of (almost) everything, we're building a suite of products — from the systems powering our own Wolt Market stores, to our support tooling, and even fintech solutions.

Get a sneak peek into what we're working on through our Wolt Tech blog, Wolt Tech Talks podcast, and more

Wolt Tech Blog

Our culture

At Wolt, you'll learn more, build more, and ship more than in most other companies.

You'll be challenged a lot, but also have a lot of fun on the way. All of which comes from working with passionate, caring, down-to-earth and super-smart people.

Our culture

"We give teams a lot of ownership and autonomy at Wolt, which I appreciate. We trust you to make the right call and help us figure out where to go next."

• Sissi, Director of Product

Read Sissi's story

Team

We build products that people love

As the voice of our customers, we make sure we're building outstanding products. Our product leads embody the product vision, define the roadmap, own prioritization, and act as the link between our products and the rest of Wolt.

We obsess over customer needs, combine them with business goals, and blend them into strategy and products that help Wolt scale further.

Product Management at Wolt

How we work

We build beautiful products, the Wolt way

We like to do things well and move fast. Doing that requires less red tape and more trust.

At Wolt, every product team has the resources, talent, and autonomy they need to deliver the task at hand. This way our teams stay close to their customers. They work how they see best, and in return, they're responsible for seeking alignment and owning the outcome.

Our Product Playbook

Tech blog

What we're working on

On this journey towards delivery of (almost) everything, we're building a suite of products — from the systems powering our own Wolt Market stores, to our support tooling, and even fintech solutions.

Get a sneak peek into what we're working on through our Wolt Tech blog, Wolt Tech Talks podcast, and more

Wolt Tech Blog

Our culture

Our culture

At Wolt, you'll learn more, build more, and ship more than in most other companies.

You'll be challenged a lot, but also have a lot of fun on the way. All of which comes from working with passionate, caring, down-to-earth and super-smart people.

Our culture

Our people

"We give teams a lot of ownership and autonomy at Wolt, which I appreciate. We trust you to make the right call and help us figure out where to go next."

• Sissi, Director of Product

Read Sissi's story