Account Director, Global Luxury

The role

Unlock the World of Luxury and Lead the Way in Global Sales Success

Are you ready to elevate your career by managing a $30M+ portfolio of the most prestigious luxury accounts in the travel industry? We're seeking an extraordinary individual to take charge of a portfolio comprising top-tier luxury agencies, global consortia, and high-profile tour operators. This is your opportunity to make a lasting impact, delivering exceptional results across our Luxury & Lifestyle brands worldwide.

As the driving force behind these strategic partnerships, you'll be identifying and converting high-value revenue opportunities, building meaningful relationships with decision-makers at every level, and crafting innovative account strategies that deliver unmatched growth and market share.

If you thrive on influencing global success, breaking new ground with cutting-edge strategies, and representing some of the most coveted brands in the world—this role is your perfect stage.

Your day to day

·     Leads and directs company resources across a portfolio of accounts that focus on higher-rated, premium business, including major travel management companies and agencies., luxury consortia & networks, and luxury tour operators. 

·     Formulates the strategy to optimise account performance and strategic opportunities across company functions, regions, and luxury & lifestyle market segments. 

·    Owns the account relationship for the company, with focus on Luxury & Lifestyle brands, engaging the account and company business functions in all interactions (at all levels) related to our mutual business together, representing a 360 view of our account relationship.

·    Leads and engages company resources which include global sales teams, regional sales leadership, hotel operations, global and regional functional groups (such as technology, multi-brand/brand, marketing, loyalty & partnerships, procurement) and senior management. 

·    Responsible for all facets of strategic account management, including the development, evolution and execution of strategic account plans, account progress updates for internal and external stakeholders, RFP's, communicating brand differentiation through brand programs, agency events, roadshows, tradeshows, next-gen initiatives, B2B marketing and other sales activity.

·    Listens to understand each account's needs and expectations and delivers tailored solutions to the account which maximize returns to the client and our business, intentionally differentiating our offerings vs. competitors. 

·    Drives and maximisers revenue and market share growth from each account, resulting in achievement of individual and team sales targets which contributes to the outperformance of our brands and fuels growth for the company, with focus on Luxury & Lifestyle brands.

What we need from you

Experience is valuable, but mindset is everything. We're searching for someone with unwavering commitment and a natural talent for thriving in a fast-paced, dynamic, and global environment. If you're energised by challenges, adaptable to change, and driven to deliver excellence no matter the pace, you're exactly who we're looking for

To excel in this role, you'll bring:

·    New and innovative ways of doing things by using the principles of strategic account management, as well as gaining insight that is the platform for the development of creative and innovative client solutions.  Possesses sufficient business acumen (financial and commercial knowledge) to assess the impact of non-traditional approaches to gaining market share.

·    Knowledge and expertise, both deep and broad, of our luxury & lifestyle brands, along with competitive brands.

·    Experience in working in global markets, deep understanding of managing across diverse, multi-cultural teams and customer organisations.

·    Sales management experience in organising, planning, and executing large-scale sales segment plans from conception through implementation and assessment.

·    Effective verbal and written communication skills for providing information to clients, vendors, senior management, and staff. 

·    Works effectively at board level in client companies, possess strong relationship management skills, and well-developed probing, listening, negotiating, and persuading abilities.

·    Knowledge of hotel sales & marketing, business planning, etc., along with strong sales ability, sales management, problem solving and analytical skills. 

·    Knowledge of macro-economic and industry trends, competitive landscape and other factors which influence account strategies, positions, and initiatives.

·    Strong commercial acumen and an ability to influence across an owned, managed and franchised environment

·    Experience with franchise organisation or ownership constituencies is preferable. International experience or handling accounts with international scope is required.

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