Freelance Support Agents

vor 9 Stunden

Pappelallee Berlin Europe Germany Sandbox Interactive Vollzeit


Join Sandbox Interactive and support the vibrant Albion Online player community as a Freelance Support Agent. We're looking for proactive, empathetic, and tech-savvy individuals fluent in Portuguese, Spanish, or French to help players experience the best of our award-winning MMO across all platforms. Operate within a passionate, international team committed to high-quality service and player satisfaction.

About Sandbox Interactive and Albion Online

Sandbox Interactive is the independent studio behind Albion Online, the first truly cross-platform MMO available for Windows, Mac, Linux, iOS, and Android. With over 350,000 daily players, we've built a thriving, global gaming environment. You'll become part of an international team based in Berlin, working to make Albion Online an unforgettable experience for players worldwide.

Main Responsibilities for Freelance Player Support (Portuguese, Spanish, French)

  • Provide fast, friendly, and effective support to players via our ticketing platform, as well as potentially through chat and email

  • Resolve technical, account, and gameplay queries with empathy and professionalism

  • Escalate complex issues and collaborate with internal teams to ensure thorough resolution

  • Identify and report recurring player issues, suggesting improvements to enhance the player experience

  • Maintain up-to-date knowledge of Albion Online and its systems, staying informed about game updates and community trends

  • Deliver support in a clear, concise, and respectful manner, ensuring player confidentiality and satisfaction

Key Requirements for Freelance Game Support Agents

  • Fluency in written and spoken Portuguese, Spanish, or French

  • Solid English communication skills for internal collaboration

  • Flexible availability to cover shifts, including evenings and weekends (remote/freelance)

  • Demonstrated empathy, patience, and excellent problem-solving skills

  • Comfortable using digital tools (ticketing platforms, spreadsheets, basic troubleshooting)

  • Deep interest in online games and a genuine desire to help the player community

Additional Information 

  • This is a freelance, remote, part-time position

  • All applicants must be 18+ and able to receive international payments

  • Applications must be submitted in English

Ready to Support Albion Online's Community?

If you're passionate about games, fluent in Portuguese, Spanish, or French, and excited to provide. Join us as we continue to create unforgettable moments for players worldwide

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