Assistant General Manager
vor 1 Woche
Hard Rock International, spirited & authentic, a global brand that continues to expand around the world. Since 1971, passionate and talented business leaders have paved the way for the next generation of Hard Rock Cafe leaders to deliver authentic experiences that rock
Assistant General Manager is the senior business leader in the Cafe supporting the General Manager for upholding all brand standards, core values, while meeting or exceeding Owners' Objectives. The Assistant General Manager is responsible for asset management of the entire facility, the Assistant General Manager, in conjunction with the General Manager is expected to demonstrate an entrepreneurial approach to identifying and acting on opportunities and challenges to maximize the business' full potential in the market
.
FUNCTIO
- NSDemonstrate a working financial comprehension in achieving the Cafe's key performance metric
- s.Work very closely with Sales to execute the Cafe Sales & Marketing plan while helping to achieve year-over-year entrée count growt
- h.Serve as a mentor and coach to junior management staff in understanding the businesses financial goal
- s.Work in unison with the Cafe General Manager to communicate a clear operating direction based on a sound understanding of the business, strengths, weaknesses, and opportunitie
- s.Work across all departments in supporting the team in consistent execution of all systems and processes to consistently deliver all products and services to brand standard
- s.Support the GM in building a highly functional team of management and hourly team members who share a common vision and values surrounding the overall success of the caf
- é.Champion change, ensuring all local and company initiatives are implemented successfull
- y.Foster an environment of customer advocacy in which all team members put the guest first in every situatio
- n.Execute established standards for overall guest satisfaction that meet or exceed brand standard
- s.Work in conjunction with the GM to be responsive and hospitable to guest feedback from all sources, including social media and emai
- l.Support Cafe staffing objectives by supporting the GM in attracting and retaining the most exceptionally talented people available in the market and place them in positions that leverage their skills and expertise for maximum impac
- t.Clearly define goals and expectations for each management and hourly team member using performance review tools and hold your people accountable for successful performanc
- e.Support staff development and advancement along well-defined career path
- s.Serve as a Learning Coach developing, implementing and executing learning and developmental programs for all individuals under their stewardship in order to drive continuous improvement and retentio
n.
This job description reflects the position's essential functions; it does not encompass all of the tasks that may be assign
ed.
EXPERIENCE, EDUCATION, AND CERTIFICAT
- IONSProven experience in the hospitality industry inclusive of restaurant front line operati
- ons.Bachelor's Degree in HRM/Business or Culinary prefer
red.
S
- KILLSStrong leadership and interpersonal skills – that can be verified by peers and prior supervi
- sors.Can illustrate consultative skills and ability to work cross-function
- ally.Exhibits excellent verbal and written communication sk
- ills.Demonstrates strong problem solving skills through ability to diagnose and develop recommended solut
- ions.Possesses the potential and aspiration to serve as a Hard Rock General Man
ager.
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