Warehouse Last-Mile Manager

Company Overview:

SF Express is a global leader in logistics and courier services, renowned for its exceptional customer service and efficient logistics solutions. We are committed to providing fast and reliable logistics services to our clients, with an extensive network worldwide. We are now inviting talented professionals to join our team and contribute to our ongoing success.

Job Responsibilities

• Last-Mile Resource Development and Management: Lead the development of local delivery resources in Europe to ensure effective support for daily and peak-period last-mile services. Establish a supplier evaluation system to assess and manage suppliers based on dimensions such as timeliness and cost.
• Product Planning and Cost Optimization: Conduct research on market demand for European last-mile services, prepare competitive analysis reports, and develop product roadmaps. Meanwhile, build cost models to dynamically and continuously optimize pricing and costs.
• Operation Monitoring and Customer Response: Monitor key indicators of the last-mile chain (e.g., timeliness, damage rate), create data dashboards, and establish a rapid response mechanism for abnormalities. Collect customer feedback, convert it into product optimization requirements, and drive the iteration of supplier services.
• Cross-Departmental Collaboration and Data Analysis: Collaborate with the sales team to develop customer solutions, provide training on last-mile products, and assist in bidding for key customer projects. Coordinate with the technical team to advance API integration of the last-mile system and realize the digitalization of data.

Job Requirements

• Experience Background: At least 5 years of experience in European cross-border logistics operations, with a track record of leading last-mile supplier negotiations (annual contract value ≥ €5 million). Familiar with EU VAT regulations, EORI customs clearance procedures, and local delivery laws (e.g., Germany's Lieferdienstgesetz [Delivery Services Act]).
• Core Competencies: Proficient in logistics cost accounting models and capable of conducting cost analysis; skilled in complex business negotiation techniques and have successfully led the signing of annual contracts worth over €10 million; familiar with EU logistics regulations (e.g., VAT, EORI, GDPR) and local delivery rules.
• Language Proficiency: Fluent in Mandarin Chinese and English (TOEFL ≥ 100); German proficiency at B2 level is a plus.
• Qualities: Possess a holistic supply chain mindset, able to coordinate the European team in reserve capacity for peak periods; strong pressure resistance to adapt to the seasonal fluctuations of cross-border logistics; capable of leading the development of contingency plans for sudden risks.