Product Manager Customer Communication

As Product Manager Customer Communication, you will take end-to-end ownership of one of DCS' most important customer touchpoints: B2C customer communication. Your mission is to shape how we communicate with millions of customers across the full lifecycle - reliably, consistently, and at scale.

You will define and evolve a future-proof communication platform that connects product, technology, and content into a single, governed service. Working at the intersection of Product, IT, Commercial, and Operations, you will translate customer and business needs into platform capabilities, quality standards, and governance - from target group logic and testing enablement to content standards and send-out reliability, you will own the complete communication chain end to end.

By joining DCS in this role, you will have a direct and visible impact on the customer experience, shaping how customers perceive our products, brands, and reliability, while building a critical customer-facing service with long-term impact.

• Owning and driving the end-to-end delivery of transactional B2C customer communication
• Defining and scaling a robust communication platform together with IT, ensuring reliability and long-term sustainability
• Establishing clear governance, approval criteria, and quality gates for customer communication
• Ensuring correct recipient targeting, testing readiness, and compliant send-out execution
• Setting and maintaining lifecycle-based content and brand standards across markets
• Leading cross-functional alignment across Product, Commercial, IT, and Operations to ensure consistent execution

• Several years of experience as a Product Manager in a B2C product environment
• Proven track record of shipping and scaling impactful product features
• Strong hands-on, can-do mindset with a clear focus on outcomes
• Solid experience in customer communication or messaging platforms
• Strong platform and systems thinking, including consolidation of tools and processes to drive efficiency
• Confident working closely with engineering and IT, with solid technical understanding
• Pragmatic, structured, and comfortable with end-to-end ownership and accountability 

• A unique opportunity combining the energy of a start-up with the power of  BMW, Mercedes Benz Mobility & bp
• Working on products & services with a high social impact
• An international team of talented people who love what they do and live a collaborative spirit
• An open minded culture with room for growth and the freedom to bring in own ideas
• Subsidized gym membership, subsidized office lunch benefit, a personal development budget for your professional growth, monthly mobility budget,  offsite/ team events & much more
• modern, sunny offices in Berlin & Munich
• 2 days of home office in a week

… and of course, the classics: delicious coffee & tea, fresh fruits and an office dog friendly environment

At DCS we acknowledge the value of diversity, promote equality and challenge unfair discrimination. We strive to create an inclusive work environment, safe for anyone regardless of their gender identity, sexual orientation, abilities, ethnicity or race. We have the clear goal of driving diversity and inclusion across all dimensions and treat each applicant with the same respect and consideration.  

Are you excited about shaping the future of e-mobility services?

Then send us your application (CV, earliest starting date, salary expectations and optional motivational statement).

Don't worry if you don't think you meet all requirements for this position. First and foremost, we value like-minded, passionate people who want to make an impact in shaping the future of e-mobility. We encourage you to apply and convince us why you would be a good fit in a cover letter. 

We are looking forward to hearing from you