Onboarding Specialist

vor 1 Tag

Essen, Nordrhein-Westfalen, Deutschland Zoho Corporation Europe Vollzeit

At Zoho, our mission is to help businesses work smarter through powerful, intuitive, and connected software. As an Onboarding Specialist, you'll play a key role in welcoming and training new customers after their purchase, guiding them through their first steps with Zoho and helping them achieve rapid success.

You will act as a trusted advisor, ensuring customers have a smooth, confident start and are fully equipped to get value from the Zoho ecosystem. You will collaborate closely with cross-functional teams (Sales, Pre-Sales, Support, Product) to ensure every new customer feels supported, trained, and ready to use Zoho efficiently.

This role combines consulting, training, and customer success: you will both teach and advise — empowering customers to make the most of their Zoho solutions.

Responsibilities:

  • Act as the customer's primary contact post-sale, ensuring a warm and structured onboarding experience.

  • Conduct tailored onboarding sessions (mainly online) to train users on Zoho solutions and help them reach their business goals.

  • Lead live product trainings and workshops for new users and teams when required.

  • Understand customer objectives and design a personalized onboarding plan aligned with their needs.

  • Provide best practices, product recommendations, and workflow guidance to accelerate customer success.

  • Track onboarding progress and ensure successful handoff to Support team.

  • Contribute to documentation, knowledge base content, and customer training material.

  • Collaborate internally to improve onboarding processes and customer experience.

Why Zoho?

You will join a global, people-first company that values autonomy, long-term relationships, and continuous learning. At Zoho, we don't just onboard and train customers — we empower them to succeed.

Requirements

Experience:

  • 2+ years in Customer Success, Onboarding, Training, Implementation, or similar client-facing/technical roles.

  • Strong presentation and facilitation skills (virtual and live).

  • Proven experience delivering technology training or onboarding programs.

  • Comfortable working with a variety of business profiles (SMBs, mid-market, enterprise).

  • Bachelor's degree or equivalent experience in business, communication, or technology.

Skills & Qualifications:

  • Languages: Fluency in English (internal) and German (customer-facing).

  • Strong communication and relationship-building skills with a customer-first mindset.

  • Ability to manage multiple onboarding projects simultaneously.

  • Fast learner with solid technical curiosity and product knowledge aptitude.

  • Capable of identifying customer needs and adapting onboarding accordingly.

  • Experience with CRM or SaaS platforms.

  • Organized, self-driven, and comfortable in a fast-paced, evolving environment.

Nice to Have:

  • Experience with Zoho products or CRM platforms.

  • Prior training or instructional design experience.

  • Familiarity with API integrations, automation, and/or business process design.

  • Certification or coursework in Customer Success, SaaS implementation, or CRM administration.

Benefits
  • Competitive salary package aligned with candidate's qualifications, experience, and the market value of the role.
  • Supportive and inclusive team and colleagues.
  • MacBook, mobile and paid SIM.
  • Company provided lunch.
  • Permanent Contract after the successful completion of the probationary period.
  • A vibrant international environment.
  • Reimbursement of approved business expenses.
  • Opportunity to work with a global team and contribute to the growth of a leading technology company.
It is important for the applicant to hold a national or EU passport, have a valid work authorization and be within commutable distance. The successful candidate will be subjected to background verification in compliance with the national legislation and market standards.

Join Zoho Corporation Europe today and be part of a company that is revolutionising the way businesses operate.

Together, let's shape the future of business software

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