Onboarding & Implementation Specialist I SaaS I 60k

We at SaaSlyte are partnering with a global, product-led SaaS company with a broad B2B suite (CRM, CX, marketing, finance, custom apps & more). For their German hub in the Essen area, we’re looking for a Customer Onboarding Specialist (DACH) who wants to own the first steps of the customer journey – from “we’ve just bought” to “this really works for our business”. This is not classic support and not pure sales. It’s a mix of consulting, training and customer success : you translate business needs into smart setups, guide customers through their first months and make sure they actually get value from the product. Why this role is interesting for you You own the start of the journey : You’re the first dedicated contact after purchase – you set the tone for the whole relationship. Combination of tech & people : You work hands-on in the product (config, workflows, basic integrations) and run workshops, trainings and live sessions. Real impact on adoption & churn : Good onboarding = higher usage, expansion and low churn. Your work is directly visible in the numbers. Multi-product SaaS world : Customers don’t just use one tool – you help them connect CRM, CX and more into one working setup. Growth path : From onboarding specialist to a profile close to consulting / technical account management with strategic customers. What you’ll do Act as the primary contact after the sale for new DACH customers and guide them through a structured onboarding. Run online onboarding sessions, trainings and workshops (occasionally on-site) for teams and key users. Understand customer goals and processes, then design a clear onboarding plan (1–3 months depending on size and package). Configure the product together with the customer: fields, workflows, automations, permissions, basic integrations, etc. Show best practices and concrete use cases so customers can work independently after onboarding. Track onboarding progress, document key decisions and ensure a clean handover to Customer Success & Support . Work closely with Sales, Presales, Customer Success and Support to align expectations and solve edge cases. Help improve playbooks, templates and training material based on what you learn in your sessions. What you bring 2+ years experience in a customer-facing role such as Onboarding, Customer Success, Implementation, Presales or Technical Support – ideally in SaaS or software . Fluent German (customer-facing) and very good English (internal, documentation, global team). Strong presentation & training skills – you’re comfortable running live product demos for groups. Clear technical affinity : you understand how SaaS tools, business processes and data flows connect you like working in admin interfaces, settings, workflows and automations Experience with CRM or other B2B SaaS platforms is a big plus. Nice-to-have (not a must): Background in presales, implementation or consulting First experience with APIs, automation or integrations Creating or improving training material / playbooks You’re structured and proactive : you can manage several onboardings in parallel and keep stakeholders aligned. You’re based in NRW / Essen area , have valid EU work authorization and are happy to work in a hybrid setup. Setup, working model & benefits Location: Office in the Essen area , hybrid work. Onsite: Around 3 days per week in the office for collaboration with Sales, Presales, CS and Support. Travel: Occasional customer visits in the DACH region + trips to other European offices and to the global product hubs (e.g. India) for deeper enablement. Benefits (high level): Competitive salary aligned with your experience and local market Permanent contract (after probation) MacBook, mobile phone & paid SIM Company-provided lunch Supportive, international team and a people-first culture Reimbursement of approved business expenses SaaSlyte – your partner for SaaS sales careers At SaaSlyte, we know what really matters in SaaS sales and customer-facing roles – because we come from the industry ourselves. As a specialized recruitment partner, we connect top talent with the most exciting tech and SaaS companies. We support you individually and help you find the role that truly fits your skills and ambitions. This role sounds like you? Then get in touch with us Not the perfect fit yet, but you’re exploring new opportunities? Let’s talk – we’ll advise you on suitable career moves in SaaS