Guest Experience Expert

vor 5 Stunden

Heidelberg, Baden-Württemberg, Deutschland Marriott Hotels Resorts Vollzeit
Description

FRONT OFFICE AGENT (m/f/d) 

Heidelberg Marriott Hotel

Begin. Belong. Become. 

Be empowered.

  • Begin: targeted onboarding program & "Be our Guest" program
  • Belong: A great team from different nations, flat hierarchies with fast decision-making processes & regular feedback 
  • Become: Large selection of internal & external training courses, individual development plans, very good promotion prospects, transfer opportunities to our sister hotels 
  • Be balanced: Permanent employment contract, consideration of your roster requests and predictable working hours as well as overtime compensation
  • Be connected: Numerous employee events & team building events for the "we-feeling"
  • Be honored: Upsell program, Christmas and vacation bonuses, appreciation bonuses, employee referral program & capital-forming benefits, discounted employee accommodation and F&B discount in over 8,000 Marriott hotels worldwide 
  • Be well: various wellbeing & (mental) health offers, healthy & delicious food in our canteen, cooperation with the fitness provider "Pfitzenmeier", numerous opportunities for social commitment

Be you. 

As a Front Office Agent (m/f/d) you are indispensable for an unforgettable guest experience. The first impression counts & the first impression is you Become part of our front office team and create moments together with your team that will remain unforgettable for our guests. 

Your most important tasks will include

  • Check-in and check-out of our international guests. 
  • You are the contact person for our guests and advise them on all matters and concerns. 
  • Together with your team, you contribute to achieving the department's goals through upsells and enrollments. 
  • You always keep a cool head & support complaint management. 
  • Support in the training and further education of employees and trainees at the front office.

Be able.  

  • Completed training in the hotel industry or relevant professional experience at the front office. 
  • Very good knowledge of German and English. 
  • Good knowledge of MS Office applications, Opera knowledge is a plus.
  • You are a team player and your heart beats for the hotel industry. 

Be connected. 

Then we look forward to getting to know you If you have any questions, our contact person Sonia Oliveira will be happy to answer them by e-mail:  

Be inspired. 

Our hotel on Instagram: @heidelbergmarriott

Marriott career on Instagram: @marriottcareer

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and maintaining an inclusive culture where people are at the center. We are committed to non-discrimination on any protected basis, such as disability, race, religion, sexual orientation or any other basis covered by applicable law.

  • Guest Experience Expert

    vor 5 Stunden

    Heidelberg, Baden-Württemberg, Deutschland Heidelberg Marriott Hotel Vollzeit

    Über unsNoneFRONT OFFICE AGENT (m/w/d)Heidelberg Marriott HotelBegin. Belong. Become.Be empowered.Begin: gezieltes Onboarding-Programm & "Be our Guest" ProgrammBelong: Ein tolles Team aus verschiedenen Nationen, flache Hierarchien mit schnellen Entscheidungswegen & regelmäßigem FeedbackBecome: Große Auswahl an internen & externen Trainings, individuelle...

  • F&B Support Expert

    vor 2 Wochen

    Heidelberg, Baden-Württemberg, Deutschland Marriott Hotels Resorts Vollzeit 30.000 € - 55.000 € pro Jahr

    DescriptionSERVICE STAFF (M/F/D) BREAKFAST / PART-TIME Heidelberg Marriott HotelWould you like to start your career in a leading international company? Then you've come to the right placeBe empowered.• Begin: Targeted onboarding program & "Be our Guest" program• Belong: A great team from different countries, flat hierarchies with quick decision-making...

  • Front Office Supervisor

    vor 14 Stunden

    Heidelberg, Baden-Württemberg, Deutschland Marriott Hotels Resorts Vollzeit

    DescriptionFRONT OFFICE Supervisor (m/f/d)  Heidelberg Marriott HotelBegin. Belong. Become. Be empowered.Begin: targeted onboarding program & "Be our Guest" programBelong: A great team from different nations, flat hierarchies with fast decision-making processes & regular feedback Become: Large selection of internal & external training courses, individual...

  • Chef de Rang- Multi Venue company Germany

    vor 1 Woche

    Heidelberg, Baden-Württemberg, Deutschland All4Chefs Vollzeit

    Location: Germany – Multi-Venue Hospitality Group Sector: Events | Banqueting | Fine Dining | Luxury Service Contract Type: Full-time Start Date: ASAP Salary: €1,800–€2,000 NET/month + Private Accommodation Experience Required: 3–6 years Working Days: 6 days/week | 1 day offThe OpportunityJoin a leading hospitality group in Germany operating...

  • Expert Fullstack Developer Scala/ Typescript

    Vor 6 Tagen

    Heidelberg, Baden-Württemberg, Deutschland SNP Schneider-Neureither & Partner SE Vollzeit

    Are you looking for more creative freedom, more personal fulfillment and even more team spirit? Then SNP is the right place for youThe SNP Group isn't just another SAP software and consulting firm. Our unrivaled platform streamlines transformation processes in ways that others can only dream of. As pioneers in data transformation, we revolutionize the way...

  • Expert Backend Developer Java/Scala

    vor 1 Woche

    Heidelberg, Baden-Württemberg, Deutschland SNP Schneider-Neureither & Partner SE Vollzeit

    Are you looking for more creative freedom, more personal fulfillment and even more team spirit? Then SNP is the right place for youThe SNP Group isn't just another SAP software and consulting firm. Our unrivaled platform streamlines transformation processes in ways that others can only dream of. As pioneers in data transformation, we revolutionize the way...

  • Expert Fullstack Developer Scala/ Typescript

    vor 1 Woche

    Heidelberg, Baden-Württemberg, Deutschland SNP Group Vollzeit

    Are you looking for more creative freedom, more personal fulfillment and even more team spirit?Then SNP is the right place for youTheSNP Groupisn't just another SAP software and consulting firm. Our unrivaled platform streamlines transformation processes in ways that others can only dream of. As pioneers in data transformation, we revolutionize the way...

  • Expert Frontend Developer Ract/ TypeScript

    Vor 6 Tagen

    Heidelberg, Baden-Württemberg, Deutschland SNP Schneider-Neureither & Partner SE Vollzeit

    Are you looking for more creative freedom, more personal fulfillment and even more team spirit? Then SNP is the right place for youThe SNP Group isn't just another SAP software and consulting firm. Our unrivaled platform streamlines transformation processes in ways that others can only dream of. As pioneers in data transformation, we revolutionize the way...

  • Hotel Manager

    Vor 2 Tagen

    Heidelberg, Baden-Württemberg, Deutschland EMBL Vollzeit

    We are Europe's research laboratory for the life sciences – an intergovernmental organization performing scientific research in disciplines including molecular biology, physics, chemistry and computer science. Attached to the EMBL are the Hotel ISG and three guesthouses. The clientele is international. The Hotel ISG has 52 hotel rooms, five conference...

  • Hotel Manager

    vor 5 Stunden

    Heidelberg, Baden-Württemberg, Deutschland EMBL Vollzeit

    We are Europe's research laboratory for the life sciences – an intergovernmental organization performing scientific research in disciplines including molecular biology, physics, chemistry and computer science. Attached to the EMBL are the Hotel ISG and three guesthouses. The clientele is international. The Hotel ISG has 52 hotel rooms, five conference...