Pega Business Analyst

vor 1 Woche

Frankfurt am Main, Hessen, Deutschland TRIJYA Portfolios Vollzeit 60.000 € - 90.000 € pro Jahr

The Pega Business Analyst (BA) is responsible for gathering, analyzing, and documenting business requirements for Pega CDH implementations. The role serves as a bridge between business stakeholders and technical teams, ensuring clarity and alignment throughout the delivery lifecycle.

Key Responsibilities:

Requirements & Analysis

  • Facilitate workshops to capture business goals, customer journeys, and personalization needs
  • Document functional requirements such as eligibility, suitability, engagement policies, arbitration outcomes, and treatment logic
  • Translate requirements into user stories and acceptance criteria

Solution Design Support

  • Collaborate with architects on CDH action structures, strategy logic, and data requirements
  • Create functional specifications, business process flows, wireframes, and interface designs
  • Validate proposed solutions with business and technical stakeholders

UAT & Release Support

  • Develop UAT plans, test scenarios, and test data
  • Support testers and business users during UAT
  • Assist in issue triage and requirement refinements

Documentation & Client Support

  • Maintain requirements traceability documents
  • Provide functional support for enhancements and production issues

Required Experience & Skills:

  • 5–8 years of experience as a Business Analyst in tech, CRM, or MarTech environments
  • Strong documentation and process mapping skills
  • Knowledge of SDLC, Agile methodology, and user-centered design
  • Excellent facilitation and communication skills

Preferred:

  • Experience with Pega CDH or similar decisioning/marketing platforms
  • SQL knowledge

Personal Attributes:

Detail-oriented, analytical, organized, collaborative, strong ability to simplify complex topics

Job Types: Full-time, Temporary, Contract

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