Key Account Customer Success Representative

ADI Global Distribution ist ein führender internationaler Großhändler für Sicherheits-, Audio/Video- und Elektrotechnik. Wir verbinden globale Expertise mit lokaler Nähe und bieten unseren Kunden modernste Produkte, Technologien und Services. Bei uns erwarten dich spannende Projekte, innovative Lösungen und ein dynamisches Arbeitsumfeld, in dem Teamwork und persönliche Entwicklung zählen.

Als operative Schlüsselfigur für unsere Key Accounts stellst du sicher, dass Kundenaufträge korrekt, pünktlich und profitabel abgewickelt werden. Du bist die zentrale Schnittstelle zwischen internen Abteilungen wie Sales, Supply Chain, Logistik und Credit, erkennst Risiken frühzeitig, verhinderst Eskalationen und sorgst für exzellenten Kundenservice.
Du willst echten Impact auf Kundenzufriedenheit und Umsatz? Dann freuen wir uns auf deine Bewerbung

Deine Aufgaben

• End-to-End-Verantwortung im Order-to-Cash-Prozess für Key Accounts
• Operativer Sparringspartner für Key Account Manager
• Zusammenarbeit mit internen Teams in der EMEA-Region
• Proaktives Exception Management und Kundenkommunikation
• Sicherstellung von definierten Service Level Agreements

Dein Profil

• Deutsch auf Muttersprachenniveau; sehr gutes Englisch
• Erfahrung in Distribution/Logistik und/oder Key Account Service Management
• Erfahrung mit CRM-Systemen (z. B. Salesforce, Hubspot) und ERP-Systemen (z. B. SAP, Oracle)
• Starker Service-Mindset, strukturierte Arbeitsweise, hohe Resilienz

Was wir dir bieten

• Attraktives Gehaltspaket
• Hybrides Arbeiten in einem internationalen Umfeld
• Arbeiten in den weltberühmten Gehry-Bauten (inkl. kostenlosem Parkplatz)
• Vielfältige Entwicklungschancen und spannende Projekte

#LI-TC1

#LI-HYBRID

Resideo Technologies has announced its intention to spin off ADI Global Distribution and establish it as a separate, publicly traded company. Under this plan, ADI will continue its role as a leading global wholesale distributor serving commercial and residential markets, while Resideo will retain its manufacturing and product-solutions business. Upon separation, both companies will operate independently to better serve their respective markets and customers. The spin-off is currently targeted for completion in the second half of 2026, subject to customary conditions.

Resideo is a $6.76 billion global manufacturer, developer, and distributor of technology-driven sensing and control solutions that help homeowners and businesses stay connected and in control of their comfort, security, energy use, and smart living. We focus on the professional channel, serving over 100,000 contractors, installers, dealers, and integrators across the HVAC, security, fire, electrical, and home comfort markets. Our products are found in more than 150 million residential and commercial spaces worldwide, with tens of millions of new devices sold annually. Trusted brands like Honeywell Home, First Alert, and Resideo power connected living for over 12.8 million customers through our Products & Solutions segment. Our ADI | Snap One segment spans 200+ stocking locations in 17 countries, offering a catalog of over 500,000 products from more than 1,000 manufacturers. With a global team of more than 14,000 employees, we offer the opportunity to make a real impact in a fast-growing, purpose-driven industry. Learn more at 

At Resideo, we bring together diverse individuals to build the future of homes. Resideo is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status. For more information on applicable U.S. equal employment regulations, refer to the "EEO is the Law" poster, "EEO is the Law" Supplement Poster and the Pay Transparency Nondiscrimination Provision. Resideo complies with applicable equal employment laws in all countries where we do business. For more information on how we process your information in the job application process, please refer to Recruitment Privacy Notice. If you require a reasonable accommodation to apply for a job, please use Contact Us form for assistance.