Operations Lead
vor 2 Wochen
Ready to move a city?
We are seeking a
City Manager
in Hamburg to become the driving force behind our local operations. You will connect, manage, and shape city-level activities—delivering growth, building relationships, and leading cross-functional teams.
Your Role:
As City Manager Hamburg, you will be responsible for all city-level activities to maximize performance for partners, the platform, and brand. You will collaborate with teams in Account Management, Marketing, Logistics, and Strategy.
Key Responsibilities:
- Performance Management:
Analyze local KPIs (e.g., Tableau, Thoughtspot, Looker) and implement actions to improve volume, conversion, deal rate, and visibility. - Marketing Management:
Plan and execute local campaigns, including content placement, partner activation, and performance review. - Stakeholder Coordination:
Manage local initiatives in collaboration with account management, sales, and operational teams. - Partner Development:
Identify and support key restaurant and partner accounts, especially in the local hero segment. - Internal Representation:
Communicate local needs, opportunities, and results to leadership teams, including contributions to scorecards and QBRs. - External Representation:
Build and maintain local networks, attend events, and participate in relevant public initiatives.
Your Profile:
- Strong knowledge of Hamburg and its local dynamics.
- Data-driven mindset; can interpret dashboards and KPIs to derive actionable insights.
- Strategic thinker with operational execution skills in fast-paced environments.
- Excellent communication skills, both internally and externally.
- Experience in project management, marketing, business development, account management, or similar roles.
Nice to Have:
- Experience in hospitality or platform-based environments.
- Experience managing cross-functional teams or stakeholders.
What We Offer:
- Competitive compensation package with performance recognition and regular reviews.
- Urban Sports Club membership for work-life balance.
- Meal credits for workplace convenience.
- Company pension plan with employer contribution.
- Diverse, inclusive, and multinational team environment.
- Professional development opportunities through internal and external learning platforms.
- Sustainable work initiatives and access to a certified eco-friendly office.
- Team events, social engagements, and seasonal celebrations.
- Customizable interest-free bike lease program to reduce commuting costs.
Why This Role Stands Out:
- Work with an ambitious, diverse, and cohesive team.
- Enjoy a culture of trust, responsibility, and honest cooperation—no egos, no micropolitics.
- Directly influence Hamburg's growth strategy while collaborating with leadership across other cities.
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