Advisor (German and English)

Vor 3 Tagen

Berlin, Berlin, Deutschland Grow-Talent Vollzeit 30.000 € - 40.000 € pro Jahr


Grow- on behalf of our client, is seeking to onboard a German and English-speaking Advisor to join their teams in Budapest.

Position: Advisor (German and English)

Location: Budapest, Hungary

Work model: On-site

Employment type: Full-time

DUTIES AND RESPONSIBILITIES:

  • Respond promptly and effectively to all customer inquiries within established timelines
  • Build and maintain comprehensive technical knowledge of the client's products and services
  • Manage and log calls in designated systems
  • Troubleshoot technical issues and guide customers through usability questions
  • Address pre-sale inquiries regarding products and technology
  • Deliver outstanding customer service, identifying sales leads, and fostering customer loyalty
  • Identify when a complex problem or inquiry needs to be escalated
  • Document essential information for review and resolution by the second line of support
  • Meet targets related to call handling quality and established KPIs
  • Gather customer feedback to enhance service delivery.
  • Provide recommendations for improving first-contact resolution rates

REQUIREMENTS:

  • Native / fluent in German both verbal and written. C1 Level of English
  • Friendly and positive team player
  • Service-oriented and great interpersonal skills
  • Strong communication and problem-solving skills
  • Flexible and able to make quick decisions in a dynamic environment
  • Conscientious and reliable
  • Strong Attention to detail
  • Empathic with genuine desire to help

OFFER:

  • Competitive remuneration and bonus
  • Relocation assistance
  • Training provided from the first day
  • Working week 40h/week, Monday-Friday: 09:00-17:30

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