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Customer Integration Specialist

vor 2 Wochen

Berlin, Berlin, Deutschland Personio Vollzeit

Personio's intelligent HR platform helps small and medium-sized organizations unlock the power of people by making complicated, time-consuming tasks simple and efficient. Our team of 1,500 Personios is building user-friendly products that delight our 15,000+ customers and their 1.5 million employees. Ready to make an impact from day one?
The Role: How you'll make an impact at Personio

This position is office-based (hybrid) in either Munich, Berlin or Dublin

German language skills (at least business fluent) are mandatory.

At Personio, integrations are the backbone of how our customers automate, scale, and unlock value from their HR data. As a Senior Customer Integration Specialist, you'll design and deliver the technical connections that make Personio the central system of record for 15,000+ customers, from automating payroll to syncing HR data across their tech stack.

You'll sit at the intersection of technology, consulting, and innovation, helping customers realize value faster by integrating Personio with their ecosystem. You'll also play a key role in evolving our integration frameworks, tools, and reusable assets, working closely with Product, Engineering, and Customer Success to drive impact at scale.

This is a role for someone who's technically curious, customer-obsessed, and excited to shape the future of automation and AI-driven integration at one of Europe's fastest-growing SaaS scale-ups.

Role Responsibilities: What you'll do
Customer Impact

  • Partner with customers and internal teams to scope, design, and deliver seamless integrations between Personio and external systems (HRIS, payroll, identity, and productivity tools)
  • Build and troubleshoot API and SSO configurations, leveraging REST, GraphQL, and webhook frameworks.
  • Use automation platforms and AI-powered tools to accelerate implementation and reduce manual effort.
  • Translate technical requirements into simple, actionable solutions that deliver measurable customer outcomes and time-to-value improvements.
  • Act as a trusted technical advisor, guiding customers on integration strategy, scalability, and best practices for secure data flow.

Technical Leadership

  • Develop and maintain reusable integration templates, SDKs, and connectors that accelerate delivery and improve consistency.
  • Collaborate with Product and Engineering to identify integration trends, influence roadmap priorities, and improve platform capabilities.
  • Design and run internal enablement sessions on APIs, security protocols (SAML, SCIM, OAuth), and automation frameworks.
  • Lead initiatives to enhance delivery efficiency, from AI-assisted data mapping to automated monitoring of integration health.
  • Contribute to documentation, tooling, and knowledge-sharing that elevate the technical maturity of the Integration Services team.

What You'll Bring

  • 6+ years' experience in SaaS implementation, integration consulting, or technical customer success, ideally in high-growth, multi-product environments.
  • Strong understanding of API ecosystems (REST, GraphQL, webhooks), data structures (JSON, XML), and cloud-based web architecture.
  • Working knowledge of at least one server-side programming language (Python, Java, , Go, etc.) with a passion for learning and applying new technologies.
  • Familiarity with iPaaS and automation platforms (Workato, Zapier, Make, etc.) and cloud environments (AWS, GCP, or Azure).
  • Understanding of identity management standards (SSO, SAML, SCIM, OAuth) and data exchange protocols common in HR tech.
  • Curiosity for AI and automation, from using AI tools for data mapping and testing to identifying new ways to accelerate onboarding.
  • Exceptional communication skills, able to simplify technical detail for business audiences and build trust across teams and customers in English and German.
  • A growth mindset: resilient, adaptable, and motivated to continuously improve how we deliver value.

Measures of Success

  • Activation & Impact: Reduction in customer time-to-value for core integrations.
  • Efficiency: Improvement in integration delivery speed and quality through reuse and automation.
  • Customer Satisfaction: CSAT above 90% for integration projects.
  • Innovation: Contribution of reusable assets, automation scripts, or AI workflows that enhance scalability.
  • Collaboration: Cross-functional alignment with Product, Engineering, and CS on integration improvements.

Why Personio
Personio is an equal opportunities employer, committed to building an integrative culture where everyone feels welcomed and supported. We embrace uniqueness and understand that our diverse, values-driven culture makes us stronger. We are proud to have an inclusive workplace environment that will foster your development no matter your gender, civil status, family status, sexual orientation, religion, age, disability, education level, or race. At Personio, we value in-person collaboration while also offering flexibility. This role is office-based, with 3 days per week required in your contracted office location. The remaining days can be worked from home or in the office if you prefer. In addition, you'll have 20 Flex Days per year to work remotely from other locations. Aside from our people, culture, and mission, check out some of the other benefits that make Personio a great place to work:

  • Receive a competitive reward package – reevaluated each year – that includes salary, benefits, and pre-IPO equity
  • Enjoy 28 days of paid vacation, plus an additional day after 2 and 4 years
  • Make an impact on the environment and society with 1 (fully paid) Impact Day
  • Receive generous family leave, child support, mental health support, and sabbatical opportunities
  • We enjoy gathering for meals, cultural initiatives, and events like local Summer Sessions and year-end celebrations. There's also healthy snacks, drinks, and a weekly catered lunch.