CRM Business Administrator

We are currently seeking a CRM Business Administrator (x|f|m) for a cross-functional CRM & Digital Transformation team in BPS division based in Göttingen (Sartorius Stedim Biotech GmbH). As a CRM Business Administrator, you are part of a cross-functional team and should be comfortable with change management and governance, as well as communicating, prioritising and managing all aspects of Salesforce projects. While our Salesforce user experience is of great importance to us, CRM Business Administrator should enjoy all aspects of user management including support tickets, training, and designing solutions with user satisfaction being a priority. If you are keen to work at a global level, have not only the technical skills but also the interpersonal skills to liaise with stakeholders and identify improvements, we look forward to receiving your application.

Growwithus–YourResponsibilities

• Define system requirements and customize the platform enabling users to get the most out of Salesforce technology and make the platform work for the company's goals
• Make it as easy as possible for users of any technical level to use Salesforce
• Salesforce administration including; user management, reports and dashboards, assisting users with core salesforce functionality, data integrity, resolving config bugs and utilising data loader to update, insert records
• Be the first point of contact for new feature requests and changes to existing features, including conducting research to reach optimal solutions
• Work with various functions (sales, customer service, marketing) to understand their business processes and requirements, resolving service requests, sharing regular updates, and escalating requests where appropriate
• Partner with IT team to design, build, test, and deploy platform solutions for business stakeholders
• Provide training on CRM features, processes, releases, and products
• Stay current on the platform's new tools, capabilities, and updates

What will convinceus

• Bachelor's degree in computer science or related fields with profound working experience
• Several years of experience in the administration of the Salesforce CRM solution
• Relevant Salesforce Certifications like Salesforce Administrator or Salesforce App Builder certification required
• Familiarity with sales business processes and functional relationships
• Solid experience in end user trainings and very good communication skills
• Strong troubleshooting, logical and analytical skills
• Fluent English is a must, additional languages are an advantage
• You are able to work under pressure and have good time and deadline management skills

Whatweoffer

As a growing global life science company, stock listed on the MDAX, Sartorius offers a wide range of Benefits:

• Personal and Professional Development: Mentoring, leadership programs, Talent Talks, internal seminar offerings, coaching for managers
• Work life balance: Remote options, flextime, flexible work schedules, sabbaticals
• Large, modern campus: Open office spaces, terraces, company restaurant with vegetarian and vegan options, cozy Italian bistro with ice cream sales, fitness studio and daycare center
• Making an impact right from the start: Comprehensive onboarding, including a virtual online platform even before joining, Welcome Workshops, "buddy" as point of contact
• Welcoming Culture: Mutual support, teamspirit and international collaboration; communities on numerous topics, such as coaching, agile working and business women network

We support diversity and inclusion and welcome applications from people of all nationalities, genders, sexual orientations, religions, ages, disabilities and cultural backgrounds.