Intern Platform Conformity

As an intern working in Partner Conformity teams, you will play a crucial role in ensuring a trustworthy and fair marketplace for both our customers and brand partners. You'll be at the intersection of marketplace governance, brand protection, and data analysis, helping to maintain the integrity of our platform.

This is a unique opportunity to gain experience in key areas such as Brand Protection and Fair Pricing. 

You will contribute to our brand protection efforts, helping to safeguard the intellectual property of our brand partners and build their trust in the Zalando platform.

You will also support the development and enforcement of our fair pricing policies, helping to ensure that millions of Zalando customers experience fair prices.

Additionally, you will also gain valuable exposure to the Digital Services Act (DSA) reporting process, building your knowledge of this important regulation and its impact on creating a safer digital space for all users.

At Zalando, our vision is to be the leading pan-European ecosystem for fashion and lifestyle e-commerce - one that is inclusive by design. We only assess candidates based on qualifications, merit, and business needs. We welcome applications from people of all gender identities, sexual orientations, personal expressions, racial identities, ethnicities, religious beliefs, and disability statuses. We only want to know why you're great for this role, so please avoid including your picture, age, and marital status in your CV as well.

We want to provide you with a great candidate experience. Please feel free to inform us of any accommodations you may need, so we can best support and assist you throughout the hiring process.

do.BETTER - our diversity & inclusion strategy:

• Data Analysis & Reporting: Be responsible for data collection, monitoring reports, and conducting evaluations related to pricing, partner conformity, and brand protection cases. 

• Complaints Case Management: Validate and document investigation cases through Zalando's systems.

• Coordination with an external vendor team: managing communication, steering workflows, and ensuring alignment between internal processes and vendor deliverables

• Validating and documenting DSA (Digital Services Act) cases through Zalando systems; generating overview reports, participating in new trainings and developing new processes in this area to enhance expertise

• Team Collaboration: Be an active and integrated part of the team, supported by a mentor. You will participate in regular meetings and collaborate with experts to solve challenging partner and pricing cases.

• You hold a university degree in Business/Administrative studies or a related field.

• You have great analytical skills with a strong emphasis on attention to detail, a solution-oriented mindset, and a desire for accuracy.

• Proficiency in Google Suite / Microsoft Office Suite, especially Sheets / Excel for data analysis, is essential.

• It's a plus if you have worked with CRM, complaint case management tools.

• You have excellent verbal and written communication skills in English.

• You are a reliable, open-minded, and highly collaborative persona, always ready to support your colleagues with various tasks.

• You can efficiently organize and prioritize your workload to ensure tasks are completed accurately and on time.

• You demonstrate the highest level of integrity and can handle sensitive and confidential information appropriately.

• You are available for a 6-month limited contract, working 40 hours per week.

• You are available for a hybrid working model, with a presence at our offices in Berlin.

• A workplace run on trust, empowerment and feedback; positive, inspiring working atmosphere

• Discounts from external partners, centrally located offices, municipality services, flexible working times, free beverages and fruits, diverse sports and health offerings

• Mentoring and personal development opportunities and an international team of experts

We celebrate diversity and are committed to building teams that represent a variety of backgrounds, perspectives and skills. All employment is decided on the basis of qualifications, merit and business need.

Please note that all applications must be completed using the online form - we do not accept applications via email.