Customer Service Specialist
Vor 2 Tagen
We are seeking a
Customer Service Specialist (m/f/d)
for a global leader in the Smart Manufacturing space. Our client develops a sophisticated cloud-based platform that streamlines the engineering lifecycle for industrial hardware and is known for a high-growth culture that rewards execution and offers strong opportunities for professional development.
You´ll be the first point of contact for our customers across Europe. You will guide them through onboarding, service delivery, and platform activation while providing fast, human, and high-quality support. This role is perfect for anyone passionate about helping customers succeed, solving problems, and improving processes in a fast-scaling global organization.
Key Responsibilities
- Resolve customer tickets (platform, shipping, invoicing, support)
- Guide users through onboarding and platform activation
- Proactively engage unconnected or inactive customers
- Escalate technical issues to Product, Delivery, or Engineering
- Maintain documentation, SOPs, and process improvements
Your Profile
- 1–3 years in customer support, success, or technical support
- Fluent in German and English (additional languages a plus)
- Strong communication and service orientation
- Experience with ticketing systems (Zendesk preferred)
- Interest in automation, technology, or digital platforms
What We Offer
- Competitive salary and performance recognition
- Flexible working hours and volunteer week
- International, diverse, and supportive team
- Training, career development, and social events
- Additional benefits – your ideas are welcome
Ready to unlock your full potential?
Let's find your perfect match together Apply now and become part of an exciting success story. If you have any questions, we're always here for you – after all, it's all about you and your dream job.
Die Grüne 3 – Your Partner for Future-Oriented Recruiting.
We are Die Grüne 3, and we are passionate about recruiting. Why apply through us? Because we aim for more than just a quick placement – we want to find your perfect match and build lasting relationships. No commission pressure, just time for you and valuable insights about our clients to support you in the best possible way. And who knows, through us you might even discover other great companies and benefit from our network in the long run.
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