Client Executive

About the role

Join Orange Business as a Client Executive responsible for a portfolio of high-value existing customers with annual revenues exceeding €15 million.

Your primary mission is to significantly grow revenues by understanding customer business needs, leveraging industry vertical expertise, and selling innovative services.

You will act as a trusted advisor, building long-term relationships with C-level stakeholders and orchestrating cross-functional teams to deliver tailored solutions that drive mutual success.

You will lead and own sales initiatives on a global scale, proactively pursuing new opportunities, expanding the pipeline, and closing high-value deals. Your strategic approach will position Orange Business as a trusted partner in digital transformation, supporting customers' growth ambitions through new service offerings.

Key Responsibilities

Sales & Revenue Growth

• Develop and execute strategic account plans to drive substantial revenue growth within your customer portfolio.
• Identify, pursue, and close new business opportunities, including upselling and cross-selling services.
• Build a robust pipeline by engaging new decision-makers, leveraging market insights, and lead generation campaigns.
• Lead proposal development, coordinate bid teams, and negotiate complex deals to secure high-value contracts.
• Drive revenue growth by introducing innovative services aligned with customer needs and industry trends.

Customer & Industry Knowledge

• Gain deep understanding of each customer's business model, industry sector, and strategic objectives.
• Develop vertical expertise in key industry sectors (e.g., finance, manufacturing, healthcare) to tailor solutions and position Orange Business as a trusted partner.
• Stay informed on industry trends, emerging technologies, and competitive landscape to anticipate customer needs and identify new opportunities.

Leadership & Cross-Functional Orchestration

• Ensure alignment across teams to meet customer expectations, deliver high-quality solutions, and achieve revenue targets.
• Act as the central point of contact for your accounts, ensuring seamless communication and collaboration internally and externally.

Relationship & Stakeholder Management

• Build and nurture long-term relationships with C-level and senior decision-makers.
• Act as a trusted advisor, understanding client challenges and strategic objectives to deliver value-driven solutions.
• Manage stakeholder engagement, account governance, and continuous improvement initiatives.

Account & Business Management

• Lead and orchestrate a cross-functional team comprising of Contract Managers, Solution Experts, Service Managers and Program Managers to deliver tailored solutions and maximize customer value.
• Oversee account governance, stakeholder engagement, and account health.
• Manage the customer's P&L, ensuring profitability and identifying opportunities for growth.
• Develop and implement a 3-year account strategy, including financial targets and business plans.
• Monitor account health, proactively address risks, and capitalize on new opportunities to expand the partnership.

Market & Industry Insights

• Gather insights on market developments, industry trends, and competitor activity.
• Use insights to inform strategic decisions and position Orange Business effectively.

About you

Essential Skills & Experience

• Minimum of 8 years in client-facing roles within IT services, solutions, or telecom industries.
• Proven success in managing strategic accounts with a strong sales focus.
• Demonstrated ability to build new contacts, develop pipelines, and close high-value deals.
• Strong business and financial acumen, including P&L management.
• Excellent relationship-building, negotiation, and communication skills.
• Ability to engage at C-level and build long-term, trusted relationships.
• Vertical industry knowledge (e.g., finance, manufacturing, healthcare) is highly desirable.
• Fluency in German and English; additional languages are a plus.

Preferred Attributes

• Strategic thinker with a proactive mentality.
• Skilled in solution design, value selling, and digital transformation.
• Leadership skills to orchestrate cross-functional teams effectively.
• Familiarity with global compliance, procurement, and supply chain processes.
• Ability to work effectively across multicultural and virtual teams.

What we offer

• Global Opportunities:
Work in multi-national teams with opportunity to collaborate with colleagues and customers from all over the world.

• Flexible Work Environment:
Flexible working hours and possibility to combine work from office and home (hybrid ways of working).

• Professional Development:
training programs and upskilling/re-skilling opportunities.

• Career Growth:
Internal growth and mobility opportunities within Orange.

• Caring and Daring Culture:
Health and well-being programs and benefits, diversity & inclusion initiatives, CSR and employee connect events.

• Reward Programs:
Employee Referral Program, Change Maker Awards.