Information Technology Support Engineer

Vor 4 Tagen

Frankfurt am Main, Hessen, Deutschland Insight International (UK) Ltd Vollzeit

Support Engineer

Key Responsibilities

  • Provide L1/
    L2/L3 application support
    for based applications running in production and hosted on Client Infrastructure, and using SQL databases.
  • Diagnose and resolve
    application defects
    , performance issues, and configuration problems.
  • Troubleshoot and resolve application issues, ensuring minimal disruption to business operations.
  • Monitor application performance and system health, identifying and addressing potential issues proactively.
  • Collaborate with L1 support, development teams, and other stakeholders to resolve complex technical problems.
  • Perform root cause analysis for recurring issues and implement permanent solutions. * Develop and maintain documentation for troubleshooting steps, issue resolution, and standard operating procedures.
  • Assist in the deployment and configuration of applications and updates
  • Execute SQL queries to retrieve data, diagnose issues, and provide insights for application support.
  • Participate in on-call rotation to provide 24 7 support for critical applications.
  • Communicate effectively with users, providing updates on issue resolution and system status.
  • Excellent problem-solving skills and the ability to work under pressure.
  • Ability to work independently and as part of a team.
  • German speaking candidate with Automotive/DMS expertise
  • Support on Weekends/holidays (As needed for P1 level issues)

Preferred Skills:

  • Knowledge of ITIL framework and incident management processes.
  • Familiarity with automation tools and techniques to streamline support processes. Previous experience in a financial or technology-driven environment.
  • Analyze logs, stack traces, and system metrics to identify root causes.
  • Work closely with development, QA, DevOps, and infrastructure teams to ensure seamless issue resolution. Maintain and update support documentation, runbooks, and troubleshooting guides.
  • Support deployments, hotfixes, and release activities.
  • Maintain and update support documentation, runbooks, and troubleshooting guides.
  • Ensure adherence to SLA and provide timely escalation when required.
  • Participate in on-call rotation for critical production support.
  • Strong analytical and communication skills.

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