Supervisor, Cargo Operations at United Airlines

Placed on:
Wednesday 17 December 2025

Employment type:
full-time

Comments:
This position can be based in either London or Frankfurt

Category:
Cargo / logistics

Workplace:
Cargo City Süd

Application ends:
Saturday 10 January 2026

Company profile

Job Description
We're not just in the business of transporting people. We're also in the business of moving cargo. As a major provider of air freight services, our Cargo team transports everyday electronics and automotive parts, to perishable goods, life-saving organs, vaccines and even baby formula. And in turn, we help keep businesses, communities, and global economies running. With so many career options – from Marketing to Finance, Logistics to Data Analytics, and more – you can build a career within a career and gain exposure to so many areas of our airline's important role in the global supply chain. Join our team and watch your uniquely United career journey unfold.

Main duties

The Supervisor - Cargo Operations will manage all aspects of Cargo operations including freight and mail handling, data entry, scanning, and running.

Focus on leading and developing the skills of front-line co-workers and vendors with the goal of delivering consistent and excellent customer service and delivering a quality product in accordance with Company guidelines

Ensure consistency on operational, service and product delivery

Lead performance dialogues with front-line co-workers and vendors to review metrics, performance boards and issues boards

Develop and support standard work and continuous improvement processes

Oversee and support the performance of a vendor, team, zone or cell

Focus on performance issues with the goal of changing co-worker and vendor behavior

Set expectations with front-line co-workers and vendors and gain their commitment to act in accordance with Company guidelines and union agreements

Serve as subject matter expert on safety, service and procedures

Team Leadership Activities
Engage front-line co-workers and vendors to deliver excellent customer service and an on-time quality product - for example, participate in briefings, and develop team communications

Engage and recognize external customers

Monitor front-line co-worker and vendor behavior with customers (both internal and external) to ensure consistency and compliance with Company guidelines, procedures and standards

Monitor the performance of the vendor, a team, zone or cell, taking actions as necessary, to ensure daily goals are met

Assess and delegate the appropriate work tasks to Vendor Management and Service Directors/Leads

Identify issues and engage in structured problem solving to assist front-line co-workers and vendors in accomplishing work

Conduct trend analyses, review key metrics and take actions to address items not on track - lead performance dialogues with front-line co-workers and vendors to review metrics, performance boards and issues boards

Develop and implement standard work and continuous improvement processes

Set expectations with co-workers and vendors with regard to performance standards including consistent and outstanding delivery of service and product

Provide front-line co-workers and vendors with regular coaching, feedback and recognition, as appropriate

Develop skills of front-line co-workers and vendors by coaching on performance, as it relates to customer service and products

Communicate effectively to ensure priorities are understood and acted upon, with clear turnover for continuity across shifts

Serve as a subject matter expert on service and procedures

Performance Management Activities
Develop actions plans to affect behavior change (e.g. dependability, overall job performance)

Provide technical guidance and interpret company guidelines and procedures and/or union agreements to assist employees in performing functional tasks and to ensure that safety, security and service are delivered consistently

Identify, address and issue appropriate and timely corrective action in accordance with guidelines

Conduct ""routine"" investigations, as appropriate, into performance, safety (damages and injuries), complaints and other work issues

Recognize and document excellent performance

Partner with vendor supervisor staff to define and address performance impacting shared goals and service delivery to United's customers

Participate in peer, safety and accident review boards

Confront and address inappropriate behavior and performance issues with specific feedback

Administrative Activities
Meet Cargo budget targets

Manage Cargo Supply inventory and ordering

Manage ULD inventory and supplies

Manage RFS

Subrogation Cargo Claims and Fines to the accountable party

Mitigate Cargo fines

Maintain the station DRS Page to ensure it is up to date

Partner with Corporate Real Estate, local airport authorities and building maintenance to manage the Cargo facilities

Partner with Ground Equipment Maintenance to manage Cargo ground equipment

Partner with the vendor and IT to ensure vendor has hardware, software and access to UA proprietary systems

Audit Vendor Compliance Of Regulatory Policies Such As
Training

Safety (OSHA)

Security (TSA)

Customs (CBP)

Government Affairs

Dangerous Goods (FAA)

Accounting and Financial Controls (SEC)

UA defined policy and procedure (FAA)

Audit vendor contract compliance to ensure the vendor is meeting the work scope of the contract

Audit vendor performance to ensure defined SLA are being met

Audit vendor invoices

Required Experience

• Bachelor's degree and/or at least 5 years relevant work experience
• Experience leading and influencing a team and customer service experience
• Conflict resolution and decision making, with the ability to lead
• Proficient in IT systems and common software appropriate to work group
• Business Acumen/Continuous Improvement
• Planning/multi-tasking
• Must be fluent in English and German (written and spoken)
• Must be legally authorized to work in Germany or United Kingdom for any employer without sponsorship

Job reference:
FRA

How to apply

Contact:
Claudia Tobia

Online application - kindly apply in English

Apply here