Associate Relationship Manager, Consumer

Role Title: Associate Relationship Manager – Associate, WEG

Role location: Frankfurt Am Main, Germany

About Westpac : We are Australia's first bank and oldest company, and one of four major banking organisations in Australia. This opportunity sits in our Frankfurt office working for Westpac Europe GmbH (WEG), Westpac's most recently established subsidiary supporting the needs of our corporate, institutional, and governmental clients across Europe.

How will I help?

This is an opportunity to gain a position into the relationship management team in Corporate and Institutional Banking ('CIB'). CIB is the customer-facing arm in Westpac's Institutional Bank ('WIB') – proudly Australia's leading Institutional bank.

The ARM role in WEG is to support Relationship Managers ('RM') in CIB International in establishing new and deepening existing customer relationships leveraging WIB's product and industry knowledge across our home markets and international offices. By embedding yourself in key sales activities and fully understanding and supporting delivery into the end-to-end sales process, this is a unique opportunity to build product knowledge, industry research, credit analysis and relationship management skills.

As part of the role you will also be responsible for delivering the ongoing service needs to clients across our European footprint. This will require close co-operation with WIB product teams, credit analysts, CIB Industry teams, Risk, Compliance, Legal, various product owners and Operations.

This role will allow you to gain a deeper understanding of WIB, its customer base and services, as well as a greater understanding of specific customer lifecycles, the markets in which they operate and how we position ourselves to be a key banking and risk management partner. Your role will be essential in us striving to deliver into Westpac's vision to be one of the leading services companies in the world.

Customer Centric Activities -

• Supporting the professional delivery of tailored product solutions across WIB's products range for customers.
• Supporting the development of customer relationships and attendance of customer meetings where appropriate, preparing customer presentation material, preparing briefing notes for senior management, assisting with industry event preparation, and completing call reports.

Origination & Sales Support

• Supporting RMs through origination and management of customer relationships including internal coordination of lending transactions from origination to financial close.
• Maintaining of customer target lists and analysis / screening of potential targets.
• Supporting product sales pitches and pricing submissions for existing and prospective customers across WIB's product portfolio.
• Supporting RMs in the preparation and coordination of pricing approvals through numerous internal systems including pricing models and management information.
• Preparing and coordinating internal and external account planning.
• Preparing revenue reporting, forecasts as well as following up on revenue anomalies within reports with Finance and respective industry or product colleagues.
• Coordinating the professional delivery of tailored sales, financial, and transactional solutions for customers.
• Coordinating communication to customers such as responses to Requests for Proposals and delivery of Expressions of Interest for CIB products.
• Maintaining an accurate product / revenue pipeline and customer relationship database.

Industry Strategy – to include key involvement in the co-ordination and delivery of

• Written industry strategies including related research and analysis; and
• Industry deep dive analysis.

Systems Build Out – you will support key staff in the Frankfurt office on the delivery of systems and procedures to assist the product and systems build out of the business.

What's in it for me?

A key role in supporting a growing business for Westpac. You will have an opportunity to demonstrate a broad range of your skills and experience as part of a new subsidiary in build mode.

You will have access to a comprehensive range of Westpac benefits including flexibility and various leave entitlements

What do I need?

• Knowledge of current regulatory landscape and implications on client on-boarding and post-boarding (in country and extra-territorial)
• Strong organisational skills with an ability to manage multiple streams of work concurrently
• Outstanding interpersonal and communication skills
• Commercial awareness and business acumen
• Ability to work across teams and geographies to deliver consistent outcomes
• High standard of professionalism and integrity
• High standard of service and delivery internally and externally

Communicating with Influence: Delivers messages with clear purpose and importance to impact the opinions and decisions of others

Innovation: Champions new ideas, generates entrepreneurial opportunities and continuously improves processes and solutions

Commercial Acumen: Understands WIB's and Westpac Group's balance sheet, views opportunities from a commercial perspective and understands what drives profitability for customers

Strategic Thinking: Develops long-term strategy and aligns behaviours and priorities to strategy.

What's it like to work here?

When you join, you'll become part of the broader Westpac family – where we aim to be a friendly, switched-on team working for a single purpose - Creating Better Futures Together – it's what we do, who we are and why we come to work every day. As an equal opportunity employer, we're proud to have created a culture where people can be their best, in an environment that values diversity and flexibility. Within Westpac, you will be part of the Institutional Banking division, where our vision is to be a high performing and innovative institutional bank, committed to enabling the growth of our global clients, our economy, and delivering sustainable shareholder returns.

How do I Apply?

Start Here. Just click on the APPLY button.

As part of our commitment to creating a diverse and inclusive workplace, this role is open to experienced candidates seeking a discussion around workplace flexibility. We invite candidates of all ages, people with a disability and