IT-Support Level-1 Maintenance

vor 1 Woche

Weßling, Bayern, Deutschland BayCIX GmbH Vollzeit
Terms of employment

The position is also available part-time with a minimum of 30 hours per week.

Your profile
  • You have a degree or vocational training in Computer Science, Business Informatics, or a comparable field, with 2–5 years of professional experience.
  • You bring experience with IT standards as well as servers, firewalls, switches, and media converters.
  • You are proficient in working with UNIX- and Windows-based systems, use the Linux shell confidently, and handle Windows administration tasks.
  • You analyze incidents, perform maintenance, and ensure stable system operations.
  • You apply ITIL processes and document reliably using common tools.
  • You communicate fluently in English, German skills are a plus.
  • You are comfortable working in international environments and stand out with team spirit, clear communication, and a hands-on mentality.
  • You work in a systematic, self-organized way and set priorities effectively.
  • Ideally, you hold a German security clearance (Ü2) but not necessarily.
Why us?

European mission with global impact: Work on a flagship project that connects Europe and has worldwide significance.
Shape future technology: In our Level-1 team, you play a key role in ensuring the secure operation of the European satellite navigation system. You analyze incidents, find solutions, and work closely with L2 and L3 teams.
A strong team: You can expect a respectful, international environment where collaboration and mutual support are highly valued.
Bridge between operations and technology: In this role, you are the link between system operations and technical implementation – applying your analytical and communication skills every day.
Learning and development: We support you with targeted training and continuous development to help you grow both professionally and personally.
Stability and perspective: Look forward to a varied role in a dynamic, cutting-edge environment with long-term development opportunities.

Your mission
  • You plan, document, and carry out maintenance work on IT infrastructures.
  • You handle L1 hardware and software tasks such as monitoring, component replacement, or simple configurations.
  • You monitor tickets, update statuses, and coordinate follow-up tasks with L2/L3 teams.
  • You manage incidents and emergencies in line with clearly defined processes
  • You maintain databases, documentation, and maintenance procedures.
  • You act as a point of contact for the Support Desk and assist with maintenance plans, changes, and upgrades.
  • You continuously develop your skills through L1 maintenance trainings and also take on on-call duties.
  • You actively contribute to projects and reports.

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