Team Lead, SMB Account Management

About Wolt

At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we're building the delivery of (almost) everything and you'll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe.

Working at Wolt isn't always easy, but it's definitely exciting. Here you'll learn more, build more, and ship more than in most other companies. You'll be challenged a lot, but also have a lot of fun on the way. So, if you're a self-starter with drive and entrepreneurial spirit, this could be the ride of your life.

Wolt is a technology-driven company on a mission to make local commerce effortless - whether it's discovering top restaurants, grocery stores, or shops and having them delivered directly to your door. Founded in 2014 and now part of the global DoorDash family, Wolt operates in over 500 cities in 30 countries around the world.

Working at Wolt isn't always easy, but it's definitely exciting. Here you'll learn more, build more, and ship more than in most other companies. You'll be challenged a lot, but also have a lot of fun on the way. So, if you're a self-starter with drive and entrepreneurial spirit, this could be the ride of your life.

As a result of Wolt's rapid expansion and the plans we have for 2026, we need a SMB Account Management Team Lead to support the Account Management team in Essen, Dortmund and surroundings.

Reporting to the Team Lead SMB Account Management West Region, the Team Lead will drive growth of our key restaurant partners, while leading the local Team through encouragement and empowerment. The SMB AM TL is responsible for optimizing venue performance on our platform and driving revenue growth.

What you'll be doing

In the role, you will drive commercial negotiations, manage cross-functional projects, close complex deals in a competitive landscape, analyze and synthesize large datasets and manage your portfolio with a consultative approach.

Day-to-day in this role you'll:

• Leverage your business acumen and analytical abilities to raise the adoption of Wolt's products and services among the restaurant partners within your portfolio
• Drive complex commercial negotiations to strengthen the partnership with key restaurant partners, while meeting financial targets for these accounts.
• Constantly monitor your portfolio's performance, interpret complex data sets and provide data-driven consultancy to your partners
• Conduct periodic meetings, present business reviews and lead discussions with a consultative approach
• Work closely together with the Marketing team to plan and execute campaigns together with restaurant partners.
• Be a senior presence and source of knowledge on the team, and help others level up through training and mentorship
• Actively monitor the competitive landscape and feedback loop to influence Wolt's product improvements.

Our humble expectations*

• +5 years experience in a client-facing, commercial role such as Account Management, Sales or Marketing positions.
• Commercial acumen with a consultative approach to client management: you understand the financial drivers of the industry and proactively identify opportunities that will ensure the growth of both your accounts while meeting the Wolt's KPIs and financial targets.
• Data-driven: Knowledge or previous exposure to analytical dashboards (ex. Looker, Power BI, SQL knowledge).
• Sales oriented mindset with strong (verbal and written) communication skills and passion for leading strategic conversations in a dynamic and competitive landscape.
• Good time-management skills with a problem-solving attitude
• Excellent interpersonal skills with the ability to adapt the tone to suit the audience.
• High sense of ownership and proactivity
• Advanced Microsoft Excel / Google Sheets knowledge
• Fluent in German and excellent English skills.

What we offer

• Cool office in Cologne
• Independent work in a dynamic, international team
• A fast-growing tech company with many career opportunities
• Attractive salary package
• Discount on Wolt orders
• Modern work equipmentVarious soft drinks, coffee, and fruits in the office
• Urban Sports Club membership subsidy
• Weekly all-hands meetings and regular team events
• Flexible working hours policy + 30 days of paid vacation

It's even a plus if you have…

• Knowledge or previous experience in the Restaurant, Food and Beverage, Hospitality or related industries
• Experience from working with a CRM system
• Experience with content creation, editing, or marketing
• Experience with Google Workspace

Next steps*

If you are excited about working in a high-growth environment, taking ownership, and being part of an extremely ambitious team, then click below to apply and get the conversation going

We will be reviewing applications on an on-going basis, so if this sounds like an opportunity you want to pursue, apply today

Please note that we do not accept applications sent by mail. You should submit your application through our careers website

Our Commitment to Diversity and Inclusion

We're committed to growing and empowering a more inclusive community within our company, industry, and cities. That's why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

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