Advisory Solution Consultant

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

As an Advisory Solution Consultant you bring the passion for our technology to our clients. You understand how ServiceNow creates value for the business – combining solid technology knowhow with a strategic mind for business challenges.

ServiceNow is an AI business transformation platform that allows our clients to re-think the way they are getting work done with intuitive tools for digitization and automation. Do you get enthusiastic about digitization not only within enterprises, but also towards their customers? Are you curious to continuously understand and demonstrate all the new features we release for our products twice a year? Do you like to map technology to new business contexts on an ongoing basis? Can you convince and excite stakeholders from a technical to C-Level of a new idea? Then Solution Consultant is the right job for you We are looking for technology-savvy, curious and eager personalities with a sales drive.

What you get to do in this role:

The Senior Solution Consultant is a functional business consultant with a passion for technology and the advanced ability to develop, position and demonstrate product-specific solutions during sales cycles while achieving quarterly and annual sales goals for an assigned territory.

Solution Consulting is the link between sales and product specialists. Together you will identify the solutions that solve our clients' challenges. You will guide the client on their strategic journey and help realize their goals via the ServiceNow Platform.

Together with a sales representative, you are responsible for:

• Identifying demands within different business functions for our platform – by understanding the life sciences/chemicals/manufacturing industry, its specific business model and challenges
• Analyzing and discovering the value our solution will create for relevant stakeholders at the client in alignment with their business strategies and objectives
• Preparing, orchestrating and conducting client workshops with the support of our internal product management to show the capabilities and potential of ServiceNow for them
• Developing sales strategies and approaches that are aligned with the wider account team
• Determining a storyline that ties our products to value and outcomes for the client
• Developing a medium- to long-term vision and roadmap for the ServiceNow platform in the client-specific business architecture
• Acting as trusted functional and technical ServiceNow advisor for your clients
• Preparing and providing answers to functional and technical questions
• Keeping up to date with new product releases and features in order to identify additional up- and cross-sell potential within your client base
• Benefiting from and engaging in our local and global solution consulting community to further develop our internal capabilities – with best practices, knowledge exchange and new ideas
• Sharing your knowledge and experiences with the wider ServiceNow community of clients and business partners

To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• 7+ years of working experience in a (pre-)sales role or in a strategic advisory/consulting role with sales experiences
• Ability and willingness to develop a deep understanding of the ServiceNow platform, its products for IT, HR, customer service and industry solutions
• Ability and willingness to drive complex multi-product opportunities based on C-Level narratives (ESM, AI, Digital Transformation and much more)
• Demonstrated ability to prepare and handle functional/ technical conversations with clients
• Demonstrated experience of 'getting things done' in a complex working environment with several stakeholders
•  Willingness to travel 
• Fluency in English and German (min. B2)

FD21

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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