Rental Fleet Agent

ABOUT US

Indie Campers, the go-to campervan Marketplace, is on a mission of making road trips available to everyone. Thanks to its digital approach and customer-centric orientation, Indie Campers has developed a strong booking experience and high-quality road trips at affordable prices. 

With over one million nights rented through our travel platform, we have welcomed more than 300,000 travelers from 169 countries. We offer a comprehensive and expanding array of road trip possibilities: short-term RV rentals, long-term campervan subscriptions, and the possibility of buying one of our vehicles available for sale.

Rooted in a deep technological focus, our challenges are both exciting and demanding and require top talent and motivation to be successfully pursued. We are growing our team and looking for those interested in pursuing this dream with us and joining an ever-developing journey.

THE ROLE

We are looking for skilled and passionate individuals who excel in craftsmanship, mechanics, and hands-on problem-solving to join our team as a Rental Fleet Agent at our Hamburg Depot. This role is critical to ensuring our fleet of campervans is maintained at the highest standards, enabling our customers to embark on unforgettable journeys.

As a Rental Fleet Agent, you will be part of our Hamburg team and work with the Central Europe Regional Team and your primary responsibility is to maintain our campervans available at all times and at the highest possible condition, contributing to an efficient operation and customer satisfaction. This is an opportunity to use your unique technical skills to deliver exceptional service and create meaningful impact.

WHAT WILL YOU WORK ON?

Reporting directly to the the local leader, your primary responsibility will be executing all processes and procedures related to that objective, namely:

• Conduct systematic inspection to vehicles and diagnose problems on vehicles' mechanical, electrical, heating, and water systems.
• Perform maintenance and repairs on campervans and motorhomes, including:
  • Preventive and corrective maintenance;
  • Light bodywork repairs that involve spare parts replacement (lightbulbs, windows, side mirrors);
  • Campervan spare parts substitution and repairs;
  • Campervan appliances troubleshooting and repairs;
  • Maintain and develop the relationships with external partners;
  • Coordinating the execution of vehicles' interventions with external suppliers and regional teams;
  • Maintain all vehicle information systems updated according to the established procedures;
  • Move campervans to and from local vendors, parking facilities or other depots;
  • Maintain depot equipment and spare parts organized and clean;
  • Maintain spare parts inventory systems updated at all times.
• As part of the local team, you will also be part of the daily operations of the depot and will execute tasks related to that effect, namely:
  • Preparation of vehicles and equipment for customers;
  • Assist with handling incoming reservations, welcoming guests and taking care of check-ins and check-outs;
  • Receive and collect shipments and supplies, organize them in storage area, register item consumption and new orders;
  • Maintain depot equipment, extras and consumables stored at the depot.

WHO ARE WE LOOKING FOR?

• Education or certified training in mechanics, mechatronics technical or a similar program in the automotive industry (plus, not mandatory);
• At least 1+ years of experience with hands-on mechanical and electrical repairs (plus, not mandatory);
• Available to work weekends and holidays;
• Valid driving license;
• English (mandatory) and German (plus, not mandatory) communication skills.

Are you ready to Go Indie?