Customer Service Manager
Vor 7 Tagen
Senior Customer Service Manager
About us
We are a fast-growing international e-commerce logistics provider, offering tailored fulfilment solutions across Europe. Every day, we support thousands of sellers with fast delivery, smooth operations, and excellent customer service. Our offices and warehouses are located in multiple countries, including Germany, the UK, and China.
The role
We are looking for a
Senior Customer Service Manager
to support and guide our B2B clients. You will be the key contact for sellers, helping them navigate our fulfilment services, resolve inquiries efficiently, and optimise their supply chain processes. You will also work closely with internal teams to continuously improve our products and processes.
Responsibilities
- Serve as the main point of contact for B2B sellers via email, phone, and chat
- Manage and resolve customer inquiries quickly and effectively, ensuring high satisfaction
- Build strong relationships with key accounts and take ownership of their support needs
- Support seller onboarding and provide guidance on optimising fulfilment processes
- Collaborate with colleagues across offices in Europe and globally
- Contribute to continuous improvement initiatives, working with Product, Operations, and other teams
- Help create a positive experience that turns sellers into advocates of our services
Your profile
- Fluent German and strong English skills; additional languages a plus
- Experience in customer support, ideally in e-commerce or B2B contexts
- Familiar with common office applications (Outlook, Word, Excel) and optionally tools like Zendesk, SharePoint, or Confluence
- Positive, patient, and customer-focused attitude
- Empathetic, proactive, and able to work independently
- Interested in process optimisation and continuous improvement
- Based in Berlin or surrounding area with the right to work in Germany
What we offer
- €55-65k depending on experience
- Employee perks including discounts, team events, and more
- Modern office with terrace and river views, plus free drinks and fruit
- Opportunities for personal and professional development through various projects
- Flexible, hybrid working options
-
Manager Customer Service DACH
Vor 7 Tagen
Berlin, Berlin, Deutschland Etex Group VollzeitCustomer Service Manager DACH (m/w/d)Über EtexUnser Ziel bei Etex ist es, neue Lebensweisen zu inspirieren. Wir sind ein international führendes Unternehmen im Bereich des nachhaltigen Bauens, angetrieben von einer Leidenschaft für Exzellenz – doch unsere Mitarbeitenden stehen für uns immer an erster Stelle. Wir verbinden Menschen, arbeiten zusammen...
-
Senior Customer Service Manager
Vor 3 Tagen
Berlin, Berlin, Deutschland Vodafone VollzeitSenior Customer Service Manager (m/w/d)Stellen-ID: 271434Bei Vodafone arbeiten wir jeden Tag an einer besseren Zukunft. Für eine Welt, die besser vernetzt, inklusiver und nachhaltiger ist. Denn für uns ist Technologie nur so stark wie die Menschen, die sie nutzen. Sei dabei und lass uns gemeinsam die Welt von morgen gestalten.Was Dich erwartet:Du...
-
Customer Service Manager
Vor 7 Tagen
Berlin, Berlin, Deutschland iwoca Deutschland VollzeitWe're looking for a Customer Service Advisor - German speakingCustomer Service Advisors are the first point of contact for potential customers as well as new and existing customers, and thus the "face" of iwoca. You handle incoming calls, emails and web chats, supporting entrepreneurs with general inquiries, new applications and repeat loans. You highly...
-
Online Customer Service
Vor 5 Tagen
Berlin, Berlin, Deutschland Digital District VollzeitRole OverviewThe Online Customer Service professional is responsible for delivering timely, accurate, and professional support to customers through digital communication channels. This role focuses on resolving inquiries, addressing concerns, and ensuring a positive customer experience across online platforms. The position plays a key role in maintaining...
-
Customer Service Rep
vor 2 Wochen
Berlin, Berlin, Deutschland The lemon Consulting VollzeitPosition: Customer Service RepresentativeLocation: Lisbon, PortugalWork model: on siteEmployment type: fixed term (6 months) with possibility of extension / permanent contractRemuneration: Base salary DUTIES AND RESPONSIBILITIES:Handle customer interactions across various communication channels, including phone, email, live chat, and social media.Provide...
-
Customer Service Rep
Vor 5 Tagen
Berlin, Berlin, Deutschland The lemon Consulting VollzeitPosition: Customer Service Representative Location: Lisbon, Portugal Work model: on site Employment type: fixed term (6 months) with possibility of extension / permanent contract Remuneration: Base salary DUTIES AND RESPONSIBILITIES:Handle customer interactions across various communication channels, including phone, email, live chat, and social...
-
Customer Service Advisor
Vor 6 Tagen
Berlin, Berlin, Deutschland JPMorganChase VollzeitJob DescriptionExcited by the opportunity to build innovative digital retail banking products and services in a start-up environment, backed by one of the leading financial service providers worldwide?Join us at JPMorgan Chase & Co. at our newest European hub for Chase bank, located in the heart of Berlin. In this exciting chapter of continued growth and...
-
Berlin, Berlin, Deutschland MTU Maintenance Berlin-Brandenburg VollzeitPratt & Whitney Canada Customer Service Center Europe GmbH (CSC) is an aerospace Joint Venture Company between Pratt & Whitney Canada (P&WC) and MTU Maintenance Berlin-Brandenburg GmbH (MTU) providing overhaul and repair services, customer support and spare engine sales to operators of P&WC products within Europe, Africa and the Middle East. We add value by...
-
Remote Customer Service
Vor 5 Tagen
Berlin, Berlin, Deutschland Parinay - A Nonprofit Matrimonial Platform VollzeitRole DescriptionThis is a contract role for a Remote Customer Service Representative. The selected candidate will be responsible for providing exceptional customer service via phone, email, or chat, addressing inquiries, resolving issues, and ensuring a positive customer experience. As a Remote Customer Service Representative, you will act as the first point...
-
Customer Service
vor 2 Wochen
Berlin, Berlin, Deutschland Noah Living GmbH VollzeitÜber die PositionZum nächstmöglichen Zeitpunkt suchen wir eine*n engagierte*nCustomer Service & Operations Manager*in (m/w/d) in Vollzeitinkl. der Betreuung unseres Showrooms in Berlin-Mitte an mindestens einem Samstag im Monat.Eine herausragende Customer Experience ist das Herzstück von Noah – und du kannst einen wesentlichen Beitrag dazu leisten...
