The Global Lifecycle Technical Services Leader

The Global Lifecycle Technical Services LeaderThis role has been designed as ''Onsite' with an expectation that you will primarily work from an HPE office

Who We Are:

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today's complex world. Our culture thrives on finding new and better ways to accelerate what's next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

Job Description:

A Global Lifecycle Technical Services Leader oversees the Day 1 technical services lifecycle for Lifecycle services portfolio at worldwide level. This involves working proactively with the Go-To-Market, Client Management and Customer Success persona to set strategic direction, drive technical excellence, and managing global consistency to ensure customer day 1 experience and business objectives are met at every stage, from deployment to handover.

Portfolio elements with direct Day 1 accountability includes (not only to) Sanitization Services, Relocation Services, Recertification, Health-check performance Services, packaged consulting solutions and days.

Scope & Core responsibilities

• Strategy and planning: Execute the global technical services portfolio strategy, including deployment methodologies and asset management frameworks. This involves aligning technical services with overall business objectives and technology roadmaps.
• Technical oversight: Oversee the technical delivery of projects throughout their entire lifecycle, ensuring they meet the highest standards of quality, performance, and efficiency. This also includes acting as a senior technical representative in industry forums and working groups.
• Team leadership: Lead, manage, mentor, and develop a global team of Implementation Project Managers directly and technical consultants / engineers in dotted lines. Foster a culture of technical excellence, collaboration, and continuous improvement.
• Business engagement: Collaborate with senior leadership and cross-functional teams (e.g., sales, product, portfolio, engineering) to translate business requirements into executable technical roadmaps and solutions.
• Customer success: Ensure customer success and high satisfaction by overseeing the full lifecycle of customer engagements, from implementation and integration to ongoing support.
• Risk and quality management: Identify technical risks and implement mitigation strategies. Establish and enforce quality assurance standards and compliance with international and local regulations.
• Financial management: Prepare cost budget proposals. Drive operational efficiency and cost-effectiveness.
• Innovation: support research and introduce new technologies, tools, and processes to enhance service delivery and maintain a competitive edge.

Key Skills

• Leadership & Management: Proven ability to lead, motivate, and develop geographically dispersed teams in dynamic environments.
• Project Management: Extensive experience managing complex, large-scale global projects and workstreams from inception to completion.
• Strategic Thinking: Ability to develop and execute strategic plans, aligning deployment initiatives with broader business objectives.
• Financial Acumen: Strong skills in financial management, including budgeting, cost control, and financial reporting.
• Technical Knowledge: Deep understanding of deployment processes, technical infrastructure, and relevant industry standards.
• Communication & Interpersonal Skills: Excellent communication skills, with the ability to effectively present to senior stakeholders and build relationships with diverse teams.
• Problem-Solving: Strong ability to assess issues, make effective decisions under pressure, and manage complex problems in uncertain environments.

Additional Skills:

Accountability, Accountability, Action Planning, Active Learning, Active Listening, Bias, Business Growth, Business Planning, Coaching, Commercial Acumen, Creativity, Critical Thinking, Cross-Functional Teamwork, Customer Experience Strategy, Data Analysis Management, Data Collection Management (Inactive), Data Controls, Design Thinking, Empathy, Follow-Through, Growth Mindset, Intellectual Curiosity (Inactive), Long Term Planning, Managing Ambiguity, Personal Initiative {+ 7 more}

What We Can Offer You:

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

Unconditional Inclusion

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

Let's Stay Connected:

Follow @HPECareers on Instagram to see the latest on people, culture and tech at HPE.

#unitedstates

Job:

Services

Job Level:

Manager_2

States with Pay Range Requirement

The expected salary/wage range for a U.S.-based hire filling this position is provided below. Actual offer may vary from this range based upon geographic location, work experience, education/training, and/or skill level. If this is a sales role, then the listed salary range reflects combined base salary and target-level sales compensation pay. If this is a non-sales role, then the listed salary range reflects base salary only. Variable incentives may also be offered. Information about employee benefits offered can be found at

USD Annual Salary: $130, $300,

HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT employer. We do not discriminate on the basis of race, gender, or any other protected category, and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together. Please click here: Equal Employment Opportunity.

Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities.

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.

---