Senior Technical Presales Specialist

About the Company

Why We Built Lyric: Supply chains are more critical and complex than ever. Every day, large enterprises navigate trillions of possible decisions that could impact the bottom line. Powerful algorithms and AI can address these problems, yet most organizations struggle to leverage supply chain AI at scale. The current SCM technologies are either rigid, limited-scope point solutions or custom solutions built in-house, which demand immense expertise and investment.

That is…until now.

Enter Lyric: Lyric is an enterprise AI platform built specifically for supply chains, offering the best of both worlds:

• Out-of-the-box AI solutions for optimizing networks, allocating inventory, scheduling routes, planning fulfillment capacity, promising orders, propagating demand, building predictions, analyzing scenarios, and more, plus

• A platform-first approach that empowers both business and technical users with end-to-end product composability, leveraging no-code tools, their own code, or even forking our code to build and refine supply chain decision intelligence

With Lyric, enterprises no longer have to choose between flexibility and speed, they get both.

The Mission: We're building a new era in supply chain with the team best equipped to lead it. With over 20 years at the intersection of supply chain and algorithms, we developed a deep conviction that global supply chains needed something like Lyric. Since our inception in December 2021, that conviction has been validated time and time again.

Today, a growing number of Fortune 500 companies, including Smurfit WestRock, Estée Lauder, Coca-Cola, Nike, and more, are innovating on their own terms with Lyric. We can't wait to see what our customers, both current and future, are empowered to build with us next. Come build with us

About the role

As a Senior Technical Presales Specialist at Lyric, you will join us at a pivotal moment in our growth journey. Working closely with our Sales and Product teams, you'll be responsible for architecting and demonstrating technical solutions that showcase the power of our enterprise AI platform. This role combines deep technical expertise with consultative selling—you'll craft compelling technical narratives and demonstrations while supporting our sales team in complex enterprise deals. The ideal candidate will thrive in translating complex supply chain challenges into tangible AI-powered solutions, bringing technical credibility and domain expertise to every customer interaction.

What you'll do

• Translate complex concepts into compelling stories. Bring advanced ideas like optimization, prediction, and automation to life for both technical and non-technical audiences through clear storytelling and data-driven insight.

• Drive the technical side of the sales process. Partner with Account Executives to lead discovery, scope and define Proofs of Concept (PoCs), craft Statements of Work (SOWs), and deliver tailored demos that showcase value.

• Lead value-focused conversations. Drive ROI discussions, develop business impact models, and champion value-based selling to demonstrate measurable outcomes for customers.

• Act as a trusted technical advisor. Collaborate closely with customer executives and internal stakeholders to shape solution strategy, influence the product roadmap, and ensure successful customer outcomes.

• Deliver hands-on, impactful solutions. Use your technical expertise (Python, SQL, data connectors, APIs) and industry knowledge of supply chain challenges to design, build, and deliver fast, scalable solutions.

• Elevate the team and process. Mentor junior presales talent, build repeatable demo frameworks, and implement scalable processes that boost efficiency and win rates across the sales cycle.

Who you are

• 8+ years of technical presales or solutions engineering experience in enterprise software, with a strong background in either supply chain software or AI/ML platforms

• Deep understanding of supply chain processes and technologies, with ability to translate complex technical concepts into business value

• Strong presentation and demo skills with experience speaking to both technical and executive-level audiences

• Excellent project management skills with ability to handle multiple complex sales cycles simultaneously

Location: Remote - DACH: Deutschland (Germany), Austria, or Switzerland