EMEA Janus Logistics Coordinator JNS, OTS Supply Chain

Our mission is to deliver what our customers need, where they need it, when they need it. Global Transportation and Logistics (GTL) is dedicated to understanding customer expectations and identifying opportunities that enhance customer experience.

An ideal candidate should be able to identify a potential shipment issue and create a solution, while driving the customer experience without compromising on time. The candidate should have the basic understanding of logistics and should be able to communicate clearly in the verbal and written form. They will serve as the primary custodians of shipment tracking for the business to final delivery.

Key job responsibilities
Continual, tactical communication with key stakeholders to include, but not limited to RAD Operations, Transportation Carriers, Internal BU customers, OTS Supply Chain.

Communication skills are required, enabling the individual to grasp key points in discussions and written materials, engage confidently in everyday interactions, articulate opinions, and present their perspectives effectively.

Acknowledges differences and seeks to understand diverse points of view, even when uncomfortable.

Demonstrates commitment to and curiosity about the diverse needs of customers, supporting opportunities for all to thrive and leveraging diversity within and across teams.

Work within various time constraints to meet critical business needs, while measuring and identifying activities performed.

Must be able to systematically escalate problems or variance in the information and data to GTL Logistic Specialist, and GTL Logistics Manager.

Ability to pull data from numerous databases (using Excel and/or other data management systems) and to perform ad hoc reporting and analysis as needed.

Capable to perform a Root Cause Analysis on any recorded issues regardless of scope.

Meet performance metrics to assist with driving business results.

Share daily/weekly/monthly metrics as requested.

Must be able to quickly understand the business impact of the trends and make decisions that make sense based on available data.

A day in the life
The daily responsibilities of this Amazon logistics coordinator encompass a range of critical tasks to ensure smooth operations for the Janus business unit. These include coordinating truck pickups with 3PL and brokers, uploading physical receipts to AWS, maintaining accurate freight and parcel tracking documentation, managing pallet volumes with Janus Operations, investigating shipment issues, updating reporting documents for management reviews, and providing end-of-day summaries. This role requires constant communication with various stakeholders, meticulous attention to detail in tracking shipments and pallets, and the ability to quickly address and document any logistical challenges that arise. The coordinator's work is essential for maintaining efficient fulfillment operations, ensuring timely deliveries, and providing upper management with accurate performance data for decision-making.

About the team
Global Transportation Logistics (GTL) team supports the movement of non-inventory IT equipment (assets, spare parts, and consumables) across our fulfillment and delivery networks (including Data Centers). This team consists of both inbound/outbound logistics, reverse logistics programs, dangerous goods and import/export trade compliance.

The team is focused on continuously improving its logistics operations, saving costs, addressing compliance requirements, facilitating proper asset disposition, and expanding services to meet growing business needs.

- Relevant experience working with the MS Office suite (Word, Excel, Outlook) in a professional environment
- Advanced proficiency in local language in both written and verbal communication (C1 Common European Framework of Reference, CEFR)
- Detail-oriented with high organizational skills.

- Experience of stakeholder management including building and maintaining professional relationships
- Experience in an operational environment, such as logistics, retail, hospitality, or customer service
- Upper intermediate proficiency in English

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