Senior User Assistance

We help the world run better

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

What you'll do

SAP Sustainability Integration Development team is seeking a dynamic and experienced Senior User Assistance and Content Developer (f/m/d) with strong Agile facilitation skills to join our team. This hybrid role blends deep expertise in user assistance development, business process configuration, and agile mindset to support the delivery of world-class enterprise software solutions in the Sustainability area. You'll work cross-functionally to create impactful content, guide teams through Agile practices, and contribute to SAP's sustainability and innovation goals

• Create high-quality user assistance (UA) deliverables and business configuration content that help users deploy, administer, and use SAP software effectively
• Use SAP software hands-on to validate the accuracy and usability of UA and business configuration content
• Produce collateral such as configuration guides and administration manuals
• Apply appropriate tone and style tailored to product and audience
• Work closely with subject-matter experts, UX designers, developers, validation teams, and product support
• Share advanced product and process knowledge across teams and department
• Coordinate UA deliverables and milestones for S/4HANA and BTP deliveries
• Ensure Scrum principles are understood and effectively implemented across teams
• Act as a servant-leader, facilitating Scrum events and supporting team self-organization

What you bring

• 5+ years of experience in software development, user assistance, or business process configuration
• Strong understanding of SAP software, business processes, and configuration principles
• Excellent communication and collaboration skills across technical and non-technical stakeholders
• Proven experience as a Scrum Master or Agile Coach in a software development environment are a plus
• Fluency in English; German language skills are a plus

Meet your team

Sustainability lies at the heart of SAP's vision. It covers renewable fuel sources, reducing carbon emissions, protecting environment and health, and keeping the delicate ecosystems of our planet in balance while driving innovation and not compromising our way of life.

The SAP S/4HANA Sustainability Integration Development Team is an integral part in SAPs sustainability product portfolio and strongly supports customers' sustainability initiatives, by integrating sustainability information into the core business processes. To meet customers' requirements for more comprehensive solutions in the sustainability area, we are developing our team and inviting you to explore this new, exciting opportunity.

Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion

SAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.

SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team:

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

Requisition ID: | Work Area: Software-Design and Development | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid