Hotel Operations Coordinator

ABOUT NUMA

Hey there We're Numa, a forward-thinking hospitality brand redefining how people discover cities. We create spaces where simplicity meets innovation, offering thoughtfully designed rooms, studios, and apartments in the heart of Europe's most vibrant neighbourhoods.

We're not just transforming the guest experience—we're revolutionizing the hospitality industry from the inside out. Our cutting-edge technology streamlines operations, delivering unparalleled value with no hidden fees—just real, quality experiences.

At Numa, we believe that travel should be curious and authentic, and we bring those same values to our work culture. As part of our team, you'll experience a dynamic and supportive environment where creativity thrives, and your contributions make a real impact. We're committed to fostering a diverse, inclusive, and equitable workplace where every voice is valued, and different perspectives fuel our innovation.

ABOUT THE ROLE

Your Mission

We are looking for a motivated hospitality enthusiast to join our Operations Team in Berlin. Reporting to our Hotel Operations Manager, you will work behind the scenes to ensure that guests experience the best service possible. You will be responsible for the day-to-day management of our properties in Berlin.

In this role, you will:

• Conduct routine inspections of the rooms to ensure they are clean and fully stocked, and take immediate actions to correct any deficiencies
• Collaborate with our Guest Experience team to track and address any complaints from guests
• Supervise the overall activities of our housekeeping staff to maintain high standards of cleanliness
• Keep an eye on inventory levels so as to coordinate the delivery process of our external suppliers
• Remain in close contact with our building maintenance staff to coordinate the fixing of any technical issues that may occur
• Have an overview of all things happening at the property and trouble-shoot any issues arising while keeping a cool head
• Have a unique opportunity to assist us with the pre & post opening of any new hospitality units as the need arises

ABOUT YOU

We encourage you to apply even if you don't think you meet all of the below criteria. We care most that you are excited about the role and our mission, and are willing to learn. Ideally, you have:

• English and German fluency (B1+ required)
• Previous experience in the hospitality industry (preferably from a housekeeping, front office, guest relations, or operations related background)
• Structured approach and high ownership
• Eye for detail and and ability to take responsibility
• Engaging personality and team spirit
• Hands-on mentality
• Ability to multitask and keep an overview in a fast paced work environment

ABOUT OUR OFFER

• Empower your career:
  Thrive in a fast-paced, collaborative environment where your ideas help shape our future. Enjoy opportunities for professional growth and build a fulfilling career path.
• Experience our brand:
  Immerse yourself in the Numa lifestyle with a complimentary stay. Share the love with friends and family through exclusive discounts on our stylish apartments. Connect with a global community of colleagues at our inspiring team-building events.

Numa
values the diversity of the people it hires and serves. Diversity at our company means fostering a workplace in which individual differences are recognised, appreciated, respected and responded to in ways that fully develop and utilise each person's talents and strengths. We therefore welcome applications from people of all races, ethnicities, disability statuses, ages, religions, gender identities, and sexual orientations.
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