1st Line B2B Customer Support Engineer

vor 1 Woche

Berlin, Berlin, Deutschland BENOCS GmbH Vollzeit 40.000 € - 80.000 € pro Jahr

Are you a Support Engineer that wants to contribute to the evolution of the Internet?

We are a small team with big ambitions to improve Internet performance by improving how traffic behaves on Internet Provider Networks. If you are a creative problem-solver who wants to work with a world-class team, and enjoys learning new skills regularly, then we are interested in you

Tasks
  • You provide 1st line support, from error analysis to qualification and initial solution
  • You forward unsolvable problems to the relevant specialist departments
  • You monitor our support ticket tracking tool and answer customer inquiries (GitLab Service Desk)
  • You carry out technical training courses/webinars and accompany the release of new features
  • You create and maintain help documents for using our products in various applications, e.g. FAQs, checklists and technical documents

Our TECH STACK:

Languages: Bash, SQL

Tools & Frameworks: ClickHouse (SQL-based DBMS), GitLab CI/CD, GitLab Service Desk

Requirements
  • You are familiar working with tools such as GitLab Service Desk
  • You have the ability to conduct a root cause analysis of an issue
  • You demonstrate a customer-first mentality
  • You are able to also support non-technical users to troubleshoot with patience and empathy
  • You have the desire to learn how Internet Traffic works

NICE-TO-HAVE:

  • You have the ability to read and understand a script
  • You have knowledge of internet topology and mechanisms behind internet transport
Benefits

Learning Opportunities: Lifelong learning is essential for us. We offer the opportunity to develop not only software, but also yourself

Flexible Working Hours: We know you have a life outside of work, which is why we allow you work whenever it suits you as long as you are available during our core working hours.

Home Office: We have adopted a hybrid working model that allows you to arrange your work how and from where it fits best.

Health Offers: Your health is important to us. We offer free health checks, regular preventive medical checkups, seasonal flu vaccines, free beverages and fruits.

Company Pension Scheme: Be well positioned for the future - we offer a company pension scheme and pay monthly contributions.

Virtual Stock Options: Be part of a success story and benefit from the company's growth.

JobRad: Join our bike leasing program to get a new bicycle at a reduced cost.

Jobticket: We subsidize the Deutschlandticket to support climate-friendly mobility.

Shopping Discounts: Products and services at a discount from numerous providers and partners.

We are committed to a diverse workforce and strongly welcome all applications regardless of gender, nationality, ethnic origin, religion, disability or age.

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