Customer Support Representative

Vor 5 Tagen

Home Office, Deutschland Revalize Vollzeit 40.000 € - 60.000 € pro Jahr

Company Description

Founded in 2021, Revalize empowers manufacturing businesses to better design, model, develop, and sell—powering greater outcomes across the entire manufacturing value chain. Revalize leads with an AI-forward mindset—using technology as a catalyst, not a compass. We're shaping the future of manufacturing technology with industry-leading CPQ, PLM, and design solutions that transform data into opportunity and accelerate the journey from idea to cash.

Revalize serves more than 16,000 global customers and is a portfolio company of TA Associates and Hg.

Job Description

We are looking for a second-level Technical Customer Support Representative to provide superior software support to our clients based in Germany.

Responsibilities:

  • Provide excellent customer service to Revalize customers and teammates through consistent and thoughtful behavior aligned with Revalize values
  • Provide support for incoming queries and issues related to the company's proprietary software solutions PRO.FILE & Keytech
  • Identify, evaluate, and prioritize end-user issues to ensure that inquiries are successfully resolved
  • Reproduce problems and create test cases in complex software setups
  • Adhere to established customer service and documentation standards
  • Solve and respond to support requests and escalate issues as required
  • Author, edit, and actively contribute to the improvement of knowledgebase articles, FAQs, and functional documentation related to Revalize proprietary software, processes, and procedures
  • Execute various support tasks, including for example, performing installations and setting up applications

Qualifications

  • Two (2) or more years experience in customer-facing technical support or related field
  • Previous professional experience working directly with complex software (database and/or web-based, object programming) customers to troubleshoot software issues
  • Previous experience providing application / technical support of SaaS applications; experience with one or more Revalize applications preferred
  • Language proficiency (spoken and written) in German and English required.
  • Analytical thinking skills to investigate and solve problems
  • Experience in dealing with customers and communicate in a professional way

Preferred skills and abilities:

  • Experienced in creating AI prompts
  • Experience in use of 3D CAD systems strongly preferred
  • Working knowledge of Salesforce and Atlassian Suite preferred
  • Thorough understanding of networking topologies & protocols preferred
  • Mac, iOS, and Android knowledge/experience preferred
  • Bachelor's Degree or equivalent preferred
  • Ability to excel in a high-paced ever-changing environment

Additional Information

All your information will be kept confidential according to EEO guidelines. Qualified applicants will be asked to complete a 30-minute online assessment as a part of your application.

Revalize designates standard working hours as 8:00 am to 5:00 pm Eastern Time (ET) for employees based in the United States and 08:00 to 17:00 Central European Time (CET) for employees operating within the EMEA region.

Qualified applicants will be asked to complete a 30-minute online pre-employment assessment as part of their application.

  • Technical Customer Support Engineer

    vor 2 Wochen

    Home Office, Deutschland clickhouse Vollzeit 100.000 € - 150.000 € pro Jahr

    About ClickHouseRecognized on the 2025 Forbes Cloud 100 list, ClickHouse is one of the most innovative and fast-growing private cloud companies. With over 2,000 customers and ARR that has more than quadrupled over the past year, ClickHouse leads the market in real-time analytics, data warehousing, observability, and AI workloads. ClickHouse's incredible...

  • Business Development Representative

    vor 2 Wochen

    Home Office, Deutschland GoTo Vollzeit 40.000 € - 80.000 € pro Jahr

    Job DescriptionWhere you'll work: Germany (Remote)Sales at GoToAt GoTo, our Sales team connects businesses and people with technology solutions that simplify and empower daily life. We continually improve our approach by using innovation and practical AI to help you find new opportunities, personalize outreach, and deliver results for our customers and...

  • External Sales Representative Western Europe

    Vor 5 Tagen

    Home Office, Deutschland FluoroSeal Group Vollzeit 80.000 € - 120.000 € pro Jahr

    Location: Belgium, Netherlands, Germany (Travel Required)Industry: Valves (Plug Valves)Job Summary:Fluoroseal is seeking a highly motivated and experienced External Sales Representative professional to support the development of our market across Belgium, the Netherlands, and Germany. This autonomous, field-based role is responsible for driving business...

  • Sales Representative

    Vor 5 Tagen

    Home Office, Deutschland Synology GmbH Vollzeit 40.000 € - 80.000 € pro Jahr

    Build a better world with dataAs we expand across Central Asia, we are looking for a highly motivated Sales Representative in Kazakhstan to accelerate our growth in the B2B sector and lead our project-based sales initiatives. As Sales Representative, your primary goal is to generate measurable sales results by expanding our presence in the B2B market. You...

  • Customer Support Quality Analyst

    vor 2 Wochen

    Home Office, Deutschland Traffective GmbH Vollzeit 40.000 € - 60.000 € pro Jahr

    Deine AufgabenDeine Rolle Du stellst sicher, dass unser eigener Kundensupport reibungslos, effizient und kundenorientiert abläuft – für unsere Publisher, Partner und Nutzer unserer Plattform. Dein Ziel: Jede Support-Anfrage wurde vollständig dokumentiert, fachlich korrekt bearbeitet und mit einem durchgängig hohen Qualitätsstandard beantwortet. Du...

  • Customer Support Quality Analyst

    vor 2 Wochen

    Home Office, Deutschland Traffective Vollzeit 40.000 € - 60.000 € pro Jahr

    Deine AufgabenDeine Rolle Du stellst sicher, dass unser eigener Kundensupport reibungslos, effizient und kundenorientiert abläuft – für unsere Publisher, Partner und Nutzer unserer Plattform. Dein Ziel: Jede Support-Anfrage wurde vollständig dokumentiert, fachlich korrekt bearbeitet und mit einem durchgängig hohen Qualitätsstandard beantwortet. Du...

  • Dutch & German Customer Support - 100 Remote

    vor 2 Wochen

    Home Office, Deutschland Moovv Health B.V. Vollzeit 46.200 € - 60.600 € pro Jahr

    The Challenge We're Solving: Over 8,000 hours per year. That's how long the average person spends sitting - leading to cardiovascular disease, diabetes, and declining mental health. Despite knowing this, most people struggle to integrate movement into their packed schedules.At Moovv, founded in 2024, we're changing that. We develop innovative treadmills that...

  • Customer Success Manager

    Vor 5 Tagen

    Home Office, Deutschland ContractHero GmbH Vollzeit 40.000 € - 80.000 € pro Jahr

    IntroAls Customer Success Manager bist du die zentrale Ansprechperson für unsere Kunden nach Vertragsabschluss. Du verantwortest das Onboarding, den Support sowie die kontinuierliche Weiterentwicklung der Kundenbeziehungen. Dein Ziel ist es, nachhaltigen Kundenerfolg sicherzustellen und die Expansion bestehender Accounts aktiv voranzutreiben – inklusive...

  • Support Manager

    vor 2 Wochen

    Home Office, Deutschland NinjaOne Vollzeit 60.000 € - 120.000 € pro Jahr

    About the RoleThe Technical Support Manager is responsible for the day-to-day operations of a team of technical support engineers. You will be a trusted adviser to your team, and a calm, empathetic escalation contact for Ninja partners. In this role, you will model excellence and empathy; empowering your team to provide transformative experiences for our...

  • Senior Customer Success Advisor

    vor 2 Wochen

    Home Office, Deutschland Rapid7 Vollzeit 60.000 € - 90.000 € pro Jahr

    The Senior Customer Success Advisor (CSA) acts as a trusted partner to Rapid7 customers, helping them maximise the value of their cybersecurity investments. In this role, you will leverage your product expertise and domain knowledge to support customers in achieving their security goals while driving platform adoption and long-term success.About the TeamThe...