Customer Experience Manager

Vor 5 Tagen

Frankfurt am Main, Hessen, Deutschland Air Canada Vollzeit 60.000 € - 80.000 € pro Jahr

Actively support and supervise the daily Operations at the airport to ensure safe and secure and customer oriented service under the direction of the Airport Manager.

  • Bachelor's degree or equivalent in a relevant field with at least 2 years of experience in a leadership role and/or experience in the airline industry
  • Strong understanding of airport operations and passenger movements
  • Excellent verbal and written communication skills with the ability to converse with all levels of an organization as well as high-ranked external figures, with care and class
  • Able to respond, influence and proactively create mutually acceptable solutions, always with Air Canada best interests in mind
  • Must have ability to work shift, weekend and statutory holidays and work beyond rostered hours due to irregular flight operations
  • Strong commitment to teamwork & commitment to employee engagement
  • Excellent Interpersonal skills
  • Possess an energetic and tenacious attitude
  • German and English language skills
  • Demonstrate passion for travel
  • Advance knowledge of Word, Excel
  • Advance knowledge of Departure Control System (DCS); knowledge of ALTEA system, an asset.

Please refer to the Air Canada Careers page for full job details.

Soutenir et superviser activement l'exploitation quotidienne à l'aéroport de Francfort afin d'assurer la prestation d'un service sûr, sécuritaire et axé sur le client, sous la direction du chef d'escale.

  • Baccalauréat dans un domaine pertinent avec au moins deux années d'expérience dans un rôle de gestionnaire dans l'industrie du transport aérien
  • Excellente compréhension de l'exploitation aéroportuaire et des mouvements des passagers
  • Excellente habileté pour la communication orale et écrite, et habileté à s'entretenir avec tous les niveaux d'une organisation, ainsi qu'avec des hauts dirigeants de l'extérieur, avec soin et avec classe
  • Capacité à rechercher, influencer et élaborer des solutions mutuellement acceptables, en gardant toujours à l'esprit les intérêts d'Air Canada
  • Capacité de travailler par postes, notamment les fins de semaine et les jours fériés, et de travailler après les heures planifiées en cas d'irrégularités d'exploitation
  • Esprit d'équipe marqué et détermination à mobiliser les employés
  • Excellentes habiletés pour les relations interpersonnelles
  • Attitude énergique et forte
  • Bilinguisme (anglais et allemand)
  • Être animé d'une passion pour les voyages
  • Connaissance approfondie de Word et d'Excel
  • Connaissance approfondie du système de contrôle des départs (DCS); connaissance du système Altéa, un atout

Veuillez consulter la page carrières d'Air Canada pour connaître tous les détails du poste.

  • Customer Experience Partner

    Vor 3 Tagen

    Frankfurt am Main, Hessen, Deutschland Vantage Data Centers Vollzeit 60.000 € - 120.000 € pro Jahr

    About Vantage Data CentersVantage Data Centers powers, cools, protects and connects the technology of the world's well-known hyperscalers, cloud providers and large enterprises. Developing and operating across North America, EMEA and Asia Pacific, Vantage has evolved data center design in innovative ways to deliver dramatic gains in reliability, efficiency...

  • Customer Experience Manager

    Vor 5 Tagen

    Frankfurt am Main, Hessen, Deutschland Air Canada Vollzeit 60.000 € - 100.000 € pro Jahr

    Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.Actively support and supervise the daily Operations at the airport to ensure safe and secure andcustomer oriented service...

  • Customer Care Manager

    Vor 5 Tagen

    Frankfurt am Main, Hessen, Deutschland CBB Vollzeit 45.000 € - 60.000 € pro Jahr

    Ihre AufgabenAct as the primary point of contact for France – speaking customers, ensuring high-quality support and service.Support vacation replacement.Address customer enquiries related to products, installation, cleaning, and maintenance, providing accurate and timely information.Build and maintain strong relationships with customers, fostering...

  • Customer Care Manager

    Vor 4 Tagen

    Frankfurt am Main, Hessen, Deutschland CBB Vollzeit 50.000 € - 80.000 € pro Jahr

    Ihre AufgabenAct as the primary point of contact for  Spain, Portugal and Italy – speaking customers, ensuring high-quality support and service.Support vacation replacement.Address customer enquiries related to products, installation, cleaning, and maintenance, providing accurate and timely information.Build and maintain strong relationships...

  • Customer Solutions Manager, Automotive

    vor 2 Wochen

    Frankfurt am Main, Hessen, Deutschland Amazon Vollzeit 100.000 € - 200.000 € pro Jahr

    As an Amazon Web Services (AWS) Customer Solutions Manager (CSM) you will be responsible for helping guide the largest and most complex AWS customers along their multi-year journey to the cloud. In this highly visible position you will ensure that all AWS teams are working together effectively and efficiently to deliver outcomes for the customer.Key job...

  • Internship Customer Experience

    Vor 6 Tagen

    Frankfurt am Main, Hessen, Deutschland Lufthansa Vollzeit 25.000 € - 40.000 € pro Jahr

    We focus on the perspective of our customers, because we shape the travel experience of tomorrow. Become part of our team and develop new services and products for aviation together with colleagues from the Lufthansa Group and our customers. Do you enjoy communication and teamwork? Then you've come to the right placeTasksYou love traveling and would like to...

  • Customer Success Manager

    vor 2 Wochen

    Frankfurt am Main, Hessen, Deutschland GTT Communications Vollzeit 90.000 € - 120.000 € pro Jahr

    Position Title: Customer Success ManagerLocation: Hybrid - Dusseldorf, Frankfurt, Munich or SofiaLanguage Skills (Essential): German and EnglishAbout GTT:GTT is a leading networking and security as a service provider for multinational organizations, simply and securely connecting people and machines to data and applications – anywhere in the world. We...

  • Sales Manager DACH Region

    Vor 6 Tagen

    Frankfurt am Main, Hessen, Deutschland EXPERIENCE International Vollzeit 60.000 € - 120.000 € pro Jahr

    EXPERIENCE International is an international recruiting and consulting firm focused on the healthcare area. We work at international level, helping companies in medical devices, equipment, life science or pharmaceutical areas to find the best talents and the best professional resources in different markets: medical devices, pharmaceuticals, equipment and...

  • Customer Success Manager

    vor 2 Wochen

    Frankfurt am Main, Hessen, Deutschland vialytics Vollzeit 40.000 € - 60.000 € pro Jahr

    Customer Success Manager (m/w/d) SaaS KI-Produkt | Raum MitteldeutschlandDeine Mission bei vialytics "Das muss doch besser gehen" zur Realität machen Fühlst du dich manchmal hilflos, wenn du über marode Straßen holperst und insgeheim denkst: "Das muss doch besser gehen?" Und genau dafür brauchen wir dich als Customer Success Manager (m/w/d) Hilf...

  • Senior Customer Success Manager

    vor 1 Woche

    Frankfurt am Main, Hessen, Deutschland PROS Vollzeit 80.000 € - 120.000 € pro Jahr

    PROS, Holdings, Inc. (NYSE: PRO) provides AI-powered solutions that optimize selling in the digital economy. PROS solutions make it possible for companies to price, configure and sell their products and services in an omnichannel environment with speed, precision, and consistency. Our customers, who are leaders in their markets, benefit from decades of data...