Technical Customer Care Specialist

About Us

Perk (formerly TravelPerk) is the intelligent platform for travel and spend management. Built to tackle the time-consuming, manual work that gets in the way of real work, our tools automate everything from travel bookings to expenses, invoice processing, and more. By eliminating this shadow work that wastes hours, erodes morale, and saps innovation, we're on a mission to power real work, with real impact.

We're trusted by more than 10,000 companies worldwide, including Wise, On Running, Breitling, and Fabletics, and we're tackling the 7 hours of lost productivity per employee each week, a $1.7 trillion problem.

Founded in 2015, Perk has grown into a global company of more than 1,800 people across 12 offices globally, with headquarters in London and Boston. We combine innovation, control, and simplicity to transform how businesses work and how people feel at work.

At Perk, we're driven by our values, like being an owner, delivering a 7-star experience, and working as one team. We value curiosity, purpose, and mindset, not just knowledge, to unlock the power in your potential. Our talent team brings together leading minds from the travel and SaaS industries, representing over 70 countries. If you're excited about having a real impact and shaping how millions of people experience work, we'd love you on the team.

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About the Role:

We are looking for a Technical Customer Care Specialist to support our customers. We are a product-driven company and our product is the key factor for our and our client's success. Taking ownership of the daily requests and concerns of our customers is crucial for our continuous growth.

This is your chance to shape the Customer Care area of SaaS scale up and to bring your support knowledge to the next level. We allow you to work with great freedom and creative possibilities.

What you will do:

• You take ownership of triaging incoming Level 2 support requests

• You will interact with our internal engineering team on a daily basis

• You are responsible for tracking-to-resolution of recorded incidents or bugs

• You answer and handle customer inquiries as well as other operational issues

• You act as an internal source of knowledge for the operational use of our tool

What you'll need to have:

• You have at least 2-3 years of work experience in a customer support role and at least 1 year in Level 2 support

• You have experience working with- and supporting technical concepts including APIs and SSO

• You have operational experience with a high turnover of external customer requests and internal clarifications from the team

• You are well-structured and have a detail-oriented approach to work

• Excellent English, spoken and written

• Additional fluent German is great to have

What we always look for:

• You have good prioritisation and focus skills

• You are a fast learner and tech savvy

• You are flexible and able to adapt to constant changes with a positive mindset

• You are open to get and give constructive feedback

• You want to learn - we have a 7 Star management team to mentor you

What do we offer?

Competitive compensation, including equity in the company;

Generous vacation days so you can rest and recharge;

Health perks such as private healthcare or gym allowance, depending on location;

"Flexible compensation plan" to help you diversify and increase the net salary;

Unforgettable TravelPerk events, including travel to one of our hubs;

Spring Health - Get access to 12x therapy & 12x coaching sessions per year;

Exponential growth opportunities;

VolunteerPerk - We offer 16 paid hours per year that you can use to give back to society by volunteering for a charity of your choice;

"Work from anywhere" in the world allowance of 20 working days per year;

IRL English or Spanish Lessons are held in the Barcelona office;

Parental leave: 12 to 16 weeks, based on location and eligibility factors.

How We Work

At Perk, we take an IRL-first approach to work, where our team works together in-person 3 days a week. As such, this role requires you to be based within commuting distance of our hubs. We fundamentally believe in the value of meeting in real life to improve connectivity, productivity, creativity and ultimately making us a great place to work.

For certain roles, we can help with relocation from anywhere in the world, English is the official language at the office. Please submit your resume in English if you choose to apply. Do not forget to submit an updated portfolio and/or resume.

Perk is a global company with a diverse customer base, and we want to make sure the people behind our product reflect that. We're an equal opportunity employer, which means you're welcome at Perk regardless of how you look, where you're from, or anything else that makes you, well, you.

Protect Yourself from Recruitment Scams

All official communication from Perk will always come from email addresses ending in or , our verified social media channels, or recruiters listed on our official LinkedIn page. We will never ask you to pay for equipment, training, or fees, request sensitive personal information such as bank details early in the process, or communicate through unofficial apps like WhatsApp, Telegram, or Signal. If you receive a message claiming to be from Perk that seems suspicious, please do not respond. Forward it to , and we will confirm whether it is legitimate.