Field Service Technician Iii

About Rivian:
Rivian is on a mission to keep the world adventurous forever. This goes for the emissions-free Electric Adventure Vehicles we build, and the curious, courageous souls we seek to attract.

As a company, we constantly challenge what’s possible, never simply accepting what has always been done. We reframe old problems, seek new solutions and operate comfortably in areas that are unknown. Our backgrounds are diverse, but our team shares a love of the outdoors and a desire to protect it for future generations.

**Responsibilities**:

- Initially help support pre-production vehicle builds, including assisting cross functional teams
- Travel to locations to support as required until the local Service Center opens, including but not limited to, production plant
- Operate remotely until the local service center opens, if applicable
- Follow Rivian repair procedures with efficiency without compromising quality and safety
- Perform or assist with assigned diagnosis, repairs, installations, and inspections on vehicles
- Assist or support vehicle repairs in a setting outside of a service center
- Conduct road tests on vehicles to ensure quality of the repair
- Perform necessary parts operations such as parts ordering, receiving, shipping and inventory
- Stay up to date with technical skills and required training
- Support campaigns and containment initiatives
- Maintain and process accurate expense reporting as needed
- Maintain high quality work and efficiency while working with little supervision
- Work with a collaborative attitude and team spirit in an ever-changing, dynamic environment
- Provide service support to the field to support the Service organization
- Ability to perform duties and communicate with a high level of professionalism, in a customer facing environment
- Additional plant support, including travel, may be required depending on business needs
- Ability to properly document repairs completed and in process
- This role may transition from remote to on-site and require in-person work, on-site at the service center should one be opened within 90 miles or 2 hours of the employee’s assigned remote work location.

Qualifications:

- HS Diploma or GED preferred
- Graduated from an accredited automotive repair school preferred
- 5 or more years’ experience in a traditional automotive repair shop preferred
- Proficient in using hand tools and power tools
- Proficient in navigating a laptop or computer in a windows or Mac environment
- Know basics of diagnosis and workflows
- Able to read electrical schematics
- Limited Diagnostic exposure
- Understands how high voltage and low voltage electricity works (basic electricity theory)
- Able to perform tire repair and vehicle alignment
- Some hybrid repair background is a plus
- Can diagnose and explain basic vehicle electronic communications like the CAN Bus system
- Ability to drive non-commercial truck and trailer preferred
- Ability to travel up to 75% of the time, or as needed
- Must possess a valid driver’s license, and maintain a clean driving record
- No driving related suspensions or revocation of Driver License (within a 3-5year period)
- Parts department and billing experience preferred
- Experience using a work order management system including repair documentation
- Experience working in start-up environments preferred
- Exhibits patience and eagerness to learn
- Remains positive when dealing with difficult situations
- Strong organizational and time management skills along with attention to detail
- Physical exertion may be required to perform occupational tasks (sitting, standing, walking, bending, kneeling, carrying, reaching, pushing, pulling, and lifting up to 50 lbs)
- Frequent use of hands for purposes of grasping and using tools correctly, entering data, writing communications, or calling customers or internal partners
- Ability to read and speak fluent English
- Ability to see, read and interpret documents such as governmental regulations, safety rules, operating and maintenance instructions or schematics
- Minimum age of 21
- Must be available for a regular schedule of 40 hours a week, including weekends and holidays, according to business need. Shifts may include evening, overnight, or early morning hours

Company Statements:
**Equal Opportunity**:
Rivian is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender, gender expression, gender identity, genetic information or characteristics, physical or mental disability, marital/domestic partner status, age, military/veteran status, medical condition, or any other characteristic protected by law.