Customer Support Specialist

vor 2 Wochen

Berlin, Deutschland UP42 GmbH Vollzeit

UP42 is changing the way geospatial data is accessed and analyzed. The developer platform and marketplace bring together multiple sources of data such as satellite imagery, weather data, and more—with algorithms to identify objects, detect change, and find patterns. Industry leaders use UP42 to inform business decisions and build scalable customer solutions.

We are looking for a **Customer Support Specialist (M/F/x)** to join our motivated team in Berlin.

**About the role**:

- Manage customer orders and projects through internal and external production and delivery channels
- Manage communication with the customers, keep them up to date on the status of their orders and other related requests
- Collaborate with our Partners to ensure effective order processing and project completion
- Ensure excellent customer experience and grow customer satisfaction
- Collaborate cross-functionally with sales, product and engineering teams on projects to improve user experience, efficiency and quality of our products and services

**About you**:

- Track record and experience managing customer relationships and coordinating with various stakeholders to ensure successful project deliveries in a B2B environment
- Great organizational skills, attention to detail, ability to prioritize tasks and manage multiple projects
- Effective communication and problem solving skills, ability to put yourself in the customer shoes, understand their issue and find the best possible solution
- Excellent written and verbal communication skills in English is a must
- Geospatial background or comparable experience working with GIS tools or remote sensing data is not mandatory, but a big plus

**What makes you stand out**:

- You are passionate about customer success
- You are eager to learn and you constantly find ways to advance your skills and knowledge
- You are a fan of geospatial science and technology

**About us**:

- The chance to shape the state of the art geospatial processing platform and create a completely new planetary perspective
- Hybrid and flexible working model - you can choose when to work from the comfort of your home or join your colleagues in our modern office in the heart of Kreuzberg
- Inspiring international team, fun and productive environment
- Competitive salary package and other perks such as yoga lessons, Headspace subscription, public transportation discount, German classes, discounted Urban Sports Club membership, and counseling support.
- Regular team events, team updates and get-togethers
- Development budget: we help you grow as you grow UP42
- Challenges, space for creativity and taking ownership

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