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Field Application Scientist, Emea

vor 2 Wochen

Berlin, Deutschland Seer Inc. Vollzeit

At Seer, we are passionate about empowering our customers to expand scientific discoveries and achieve exceptional scientific outcomes. Our team is growing quickly as we develop innovative approaches to solve complex biological questions. And we believe the next frontier in biology is enabled through a clearer and more complete view of the proteome - something that Seer can uniquely deliver. As we build our team, we are looking for collaborative, driven, intellectually curious people who are committed to solving complex challenges. Our culture rewards accountability and cross functional teamwork, because we believe that this enables the kind of breakthrough thinking that will accelerate our mission.

**This role is based remotely in Germany, Netherlands or UK.**

**The Role**

The primary focus of the Customer Experience team is to delight our customers, make them successful, and drive market adoption of our Proteograph products. We are seeking an exceptional Field Applications Scientist to join our growing commercial team. This individual will be a key hire in laying the groundwork for a best-in-class customer experience and leaving their mark on our culture and behaviors for years to come.

**Responsibilities & Goals**
- Support the development of a Customer Experience organization that is structured for growth, global operational excellence, and customer and employee success.
- Become an expert in Seers technology, understand the competitive landscape, and articulate Seer's value proposition.
- Actively take part in the customer life cycle from partnering with sales on prospecting to coordinating and performing customer site trainings to troubleshooting issues and reporting the voice of customer back to internal groups.
- Help customers conduct novel proteomics experiments at scale and speed. Maximize their success by assisting with experimental design, implementation, analysis, and interpretation of results.
- Help with training and supporting global distributor partners.
- Deliver informative pre-sales presentations, post-sales training, and educate customers and prospects on the use of Seer technology.
- Foster a positive and supportive working relationship with customers. Help manage their expectations and gain their trust.
- Identify, document, and communicate customer experience feedback, product requirements, market trends, and business intelligence to internal stakeholders.
- Develop and deliver materials for customer-facing activities like support processes for installations, training, and knowledge management.
- Develop strong interdepartmental collaborations with Marketing, Sales, Product Development, and Automation to ensure the voice of customer is heard and escalations are resolved with urgency.

**Background & Qualifications**
- Ph.D. in a life science discipline.
- 3+ years lab experience.
- 3+ years of experience supporting customers in a commercial environment preferred.
- 2+ years supporting distributor partners preferred.
- Hands on experience with common biochemistry, molecular biology and data analysis techniques (LC-MS/MS and proteomics preferred).
- Experience in experimental design, interpretation, troubleshooting, and optimization.
- Ability to develop solutions to complex problems that require innovation and collaboration.
- Exceptional written and oral communication skills with demonstrated success in delivering presentations and trainings.
- Commitment to providing outstanding customer service.
- Ability to handle the dynamic, fast-paced, and multi-tasking environment of a rapidly growing biotech company.
- Strong and collaborative work ethic; must be a self-starter and persistent in achieving objectives to support Seer's scientific and business goals.
- Collaborate well in a small team setting with the ability to work independently and collaboratively while meeting scheduled deadlines in a fast-paced environment.
- Ability to travel internationally up to 80%.
- Language skills: English required. Multiple language skills are a plus.
- Ability to lift/push/pull up to 25 pounds regularly.
- For prolonged periods; stand, sit at a computer and wear PPE in a lab setting.

Listed responsibilities are an essential, but not exhaustive list, of the usual duties associated with the position. Changes to individual responsibilities may occur due to business needs.

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