Senior Projectmanager Customer Experience

vor 2 Wochen

Bonn, Deutschland Deutsche Telekom AG Vollzeit

**Your tasks**:
As project manager CX you manage cross-strategic projects or lead projects within the framework of strategic programs (CX transformation process).
- You contribute to the further development of our EU Customer Experience Strategy
- You support our national companies in their CX transformation process, e.g. you lead CX workshops and act as coach when implementing “Close the Loop feedback routines”
- You conduct deep dives to analyze customer experience and you prepare presentations with actionable insights for our top management
- You identify trends and best practices regarding customer experience and proactively facilitate best practice exchange within our international CX community
- You initiate optimization of project processes, activities and systems
- You plan and staff project resources according to the technical requirements and the project scope and lead project staff professionally
- You take on the assessment, communication and mitigation of risks as well as target-group-specific communication (project sponsor, project participant, senior management, possibly management of affiliated companies)
- You take on project budgeting and planning as well as regular updates

**Your Profile**:
You have an excellent degree in business administration (with a focus on Marketing) or a comparable qualification and have many years of professional experience in the fields of Marketing / Strategy / Customer Experience / Project Management. You also have the following knowledge and skills:

- Excellent experience in managing strategic / overarching projects and, ideally, transformation processes
- Excellent detailed knowledge of the market, technology and competitive environment in the information technology and telecommunications industry, including digital transformation
- Excellent analytical and conceptual skills
- A high level of initiatives, results orientation and a sense of responsibility
- Distinct customer and team orientation
- Ability to analyze complex questions and translate the findings into presentations for the top management with clear recommendations
- Excellent presentation and communication skills in English

The “Consumer Growth” area of Deutsche Telekom Europe’s head office has a strong focus on maximizing commercial performance and putting our customers first. Improving Customer Experience and winning the hearts & minds of more than 60 million customers is what drives the Customer Experience team. We believe in the power of customer feedback as a foundation for a continuous CX improvement. As a “Project Manager Customer Experience” you support our European subsidiaries to achieve their ambitious goal to be CX leaders in their respective markets.

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