Service Fulfilment Operations Team Leader

WHY WE WILL LOVE YOU

Do you want to be part of fulfilling customers’ dreams? Come and join Customer Fulfilment.

Customer Fulfilment (CFF) plays a fundamental role within Retail in achieving the IKEA goal of becoming a multichannel retailer. CFF acts as a fully integrated function, with an end-to-end approach to develop our business, having customers’ needs at heart. We are focusing on contributing to a seamless shopping experience for the many people with great quality across all touchpoints.

The Service Fulfilment operations function within CFF is responsible for operational excellence, performance and development of the fulfilment of affordable core services, resulting in a relevant, effective and sustainable service offer to perform with excellence with the customer needs in focus.

WHAT YOU'LL BE DOING DAY TO DAY

For this role you should have a university degree in preferred Logistics, Supply Chain Management or proven logistics or commercial performance. You bring with you 2-4 years working experience in a management position with proven successful leadership and ability to influence in a matrix organisation. You have experience of deliver both business result and people development, as well experience of securing implementation of strategies, plans and set/follow up goals.

You have knowledge in the following areas:

- IKEA business model, the strategic landscape and IKEA ways of working
- Good business understanding and use of key performance measurement
- Very good knowledge of IKEA processes, supply chain, store-and warehousing operations and service business
- Very good understanding of the customer and co-worker needs, demands and expectations
- Very good knowledge of market/industry intelligence
- Good knowledge of change management & knowledge of different leadership styles
- Stakeholder management: good knowledge of how to identify and involve relevant stakeholders
- Vendor management: evaluating and monitoring vendor performance
- Good financial competence: knowledge about how internal and external financials impact the business

As a person you have a strong collaborative mind-set in building relationships across the organisation and use your good communication and negotiation skills. Fluent in English and German. You have the ability to identify need and drive change within the organisation acting in multi-cultural, interdependent and matrix environments. You have capability to translate business and customer needs into development initiatives and actions with an end-to-end approach.

ABOUT THIS WORK AREA

The purpose of the role is to take accountability for leading a team of specialists:

- Daily operations for services: internal and external service partners
- Operational excellence
- Efficiency and continuous improvement
- Short and mid-term capacities
- Cost development and contribution to the cost goal
- Lead-time development
- Sustainability

You will be:

- Accountable performance to secure a high performing daily operations, quality and short
- and mid term capacities and resources
- Responsible to secure negotiated cost development of the Service Fulfilment
- Accountable for securing efficiency and implementing improvements
- Contribute with both knowledge and resources to optimal multichannel development and tendering activities
- Responsible to lead, coach and develop the team and individual co-workers
- Contributing to the implementation of the CFF sustainability agenda for Service Fulfilment

In this role you will report to the Market Area Service Fulfilment Operations Manager.

APPLY NOW

WE OFFER YOU
- All the opportunities of a globally successful and growing company: We provide a wide variety of career paths for you at IKEA
- A company that promotes talent with plenty of support for personal development
- A working environment that honours your work-life balance
- Fair pay and a full benefits package - full thirteenth salary, holiday pay, company pension and a lot more besides
- Co-worker discount and a share in our company’s achievements with a bonus and loyalty programme