Head of Enterprise Risk Management

Job Introduction
Serco is a partner of choice to the European Institutions and other International Organisations. For the past 30 years, we have been providing European and International Organisations a wide range of services including ICT services in support, infrastructure, operations and development as well as managing different contact centres for the key European Institutions, agencies and organisations, in Germany and across Europe.

What connects the ever-growing Serco workforce is a passion for delivering great service
- To keep ahead, we have to evolve continually and enhance the way we deliver our services. Everyone in Serco has a role to play, here.

Serco provides the right environment to encourage ideas and a comprehensive Best Practice support network that enables them to put their ideas into action.

**We’re looking for a Head of Enterprise Risk Management to reinforce the team in our Darmstadt office**

The Head of Enterprise Risk Management Europe, is responsible to the Chief Legal Officer, Serco Europe for leading the implementation and delivery of Serco’s defined enterprise risk management (ERM) approach including robust risk management, assurance, and business continuity frameworks across the Europe Business Unit and Sectors.

**We look forward to meeting you Discover the offer below and click on ‘Apply’ if you know that your skillset and talents are a suitable match for this opportunity**

Main Responsibilities
Are you looking to secure a career in a public sector environment? We would love to hear from you

As **Head of Enterprise Risk Management** your responsibilities:
Risk Management
- Proactively provide the Europe Senior Leadership Team (SLT) with professional risk management advice, in support of the UK&E Divisional Strategy and Serco risk management standards.
- Ensure that the Europe BU complies with risk policy, risk management framework, standards, procedures, and key controls.
- Coordinate, drive and manage the BU risk register and associated actions. Including annual validation of the BU risks, monthly review of BU material risks and of emerging risks from Contract risk registers, and periodic review of BU risks with their respective SLT sponsors and SME owners.
- Support the Sector leadership teams and contract directors through providing local Contract Management Teams and Risk Champions with coaching and guidance on risk management best practice, ensuring that all material risks are identified and analysed within Contract risk registers and that appropriate controls and mitigating actions are managed and monitored.
- Support the BU to assess risks in a consistent manner in line with Serco risk management standards.
- Highlight any risk management learning or capability gaps within the Contract Management Teams, Risk Champions and ELT to the Head of ERM, UK&E and/or Risk Manager, UK&E to enable training provision.
- Drive action-focused risk reporting through the monthly DPR and BUPR process.
- Respond to any change in Divisional Risks by assessing the impact of that change within the BU risks.
- Escalate any risk management concerns or emerging risks to Chief Legal Officer, Europe MD, sector MDs and Head of ERM, UK&E.

Assurance
- Proactively provide the ELT with professional assurance advice, in support of the UK&E Divisional Compliance Assurance Plan (CAP).
- Lead Assurance in the Business Unit and support the ERM journey by achieving appropriate consensus throughout the BU and its leadership for the development and implementation of the CAP to support management of material risks.
- Support the measurement of Key Performance Indicators for Assurance across the BU, in order to challenge and hold the business to them, including through the monthly DPR and BUPR reporting process.
- Support the delivery of the risk-based CAP and implementation of key risk mitigating controls across the BU in support of the Bi-annual divisional Compliance Statement.
- Support the process of Assurance reporting - timely & accurate with value-add analysis of themes, findings, actions, and good practice to enable informed business decisions/change and sustainable fixes across the BU.
- Support Contracts in advance of, and during, any external audits and retain oversight of 1st line inspections.
- Coordinate the annual Risk & Controls Self-Assessment exercise across BU, including chasing responses to the survey and following up with Contracts around any resulting gaps/action plans.
- Act as the first point of contact for the BU in progressing open/overdue actions and liaison with Subject Matter Experts for additional support and prompt closure/escalation of overdue actions.
- Engage and collaborate with other assurance providers and relevant functions (Group Internal Audit, Risk, Investigations, Legal, Financial Assurance, Ethics Compliance etc) in order that any issues and emerging themes and findings are appropriately responded to.

Business Continuity
- Proactively provide the