Spare Parts Coördinator

To further strengthen our Service Team in Oberlahr (Slicing & Dicing), we are looking forward to meet you as our new **Spare Parts Coordinator (SPC) (M/F/d).**

The Spare Parts Coordinator (SPC) is responsible for processing and following up on new or existing spare parts quotes and orders. The main responsibilities include, managing spare parts requests and inquiries, such as quotations, return requests, delivery dates and status. The SPC works closely together with Customer Support Coordinator, Customer Care Manager and Service Contract Coordinator and serves as an important stakeholder for field service and Technical Support in fulfilling their spare parts needs in the customer journey.

Main tasks
- Receive and process spare parts requests, being quotations, orders, return requests, delivery and price inquiries, from customers or internal organization
- Follow all parts requests through to their completion
- Prepare and follow up on spare parts quotations
- Communicate with supply chain on availability, delivery dates or other important matters related to spare parts delivery
- Escalate and resolve compromised service levels or customer expectations related to spare parts issues
- Provide information as required for spare parts forecasting and demand planning
- Plan and prepare spare parts packages for planned maintenance activities
- Be empathetic and work as an advocate for customers
- Ensure customers’ needs are met quickly and efficiently
- Communicate regularly with other individuals/departments within the organization
- Other duties assigned due to the need of the business

**About you**
- Knowledge of Spare Part processes and warehousing, ideally worked in a Sales or Service environment
- Experience of using a corporate ERP system, for example SAP, ServiceMax or similar
- Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction
- Result orientation, ability to follow through and respect deadlines
- Customer face-to-face interaction skills and commercial service skills
- Good grammar and communication skills in English and German
- Ability to train and onboard other Spare Parts Coordinators

**We offer**

Working at Marel means working at a multinational with many chances to develop yourself, take responsibility and show initiative. We offer an exciting job with a representative base salary, attractive secondary benefits in an international atmosphere that supports the company’s vision, and exhibit Marel’s core values Unity, Innovation and Excellence.


**Interested?**

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