Technical Customer Support

vor 2 Wochen

Berlin, Deutschland Synthflow AI Vollzeit

_This is a fully remote role, allowing you to work from anywhere in the world. _
- _This role is directed at the US, meaning that some work in ET hours is required. _
- _Salary: 35,000 - 45,000 EUR depending on location and experience._

**About Synthflow**:
At Synthflow, we’re building the easiest way for businesses to create AI-powered phone agents. It’s an exciting time at Synthflow: we’re early, fast-growing, and laser-focused on impact. Join us to do the best work of your career while helping businesses thrive.

**About the Role**:
We’re seeking a proactive and motivated **Technical Customer Support (L1)** to join our team. In this role, you’ll play a key part in ensuring a seamless experience for our customers by managing our customer support tools, handling customer inquiries, and assisting with operational tasks. This internship is a unique opportunity to learn, grow, and potentially transition into a full-time role at Synthflow.

**What You’ll Do**:

- ** Master Zendesk**: Handle 20-30+ new tickets per day in Zendesk, covering everything from billing issues to helping customers implement API requests.
- ** Operational Assistance**: Handle tasks like processing refunds and supporting other operational needs as required.
- ** Continuous Learning**: Stay on top of product updates and features to assist customers effectively.
- ** Customer Advocacy**: Create bug reports and feature requests on behalf of customers, and advocate for their prioritization.
- ** Product Improvement**:Test new features and functions before they are released to customers.

**What You Bring**:

- ** Eagerness to Learn**: Commitment to continuous learning and skill development, particularly in technical domains.
- ** Technical Mindset**:Ability to distill complex technical concepts into clear, actionable solutions.
- ** Strong Communication Skills**: Outstanding written communication skills, with ability to adapt tone and technical depth to audience.
- ** Proactive Attitude**:Self-directed work style with strong independent decision-making capabilities.
- ** Customer Passion**: Passion for customer support with drive to excel in fast-paced environments.

**Why Join Synthflow?**:

- ** Full-Time Potential**: Successful interns may be offered a full-time role, allowing you to grow with the company.
- ** Ownership**: You’ll have real ownership over your work and see the impact of your contributions daily.
- ** Early-Stage Excitement**: Be part of a small, agile team building something transformative.
- ** Cutting-Edge Tech**: Work with innovative technology that’s reshaping how businesses interact with AI.
- ** Remote Flexibility**: Work wherever you’re most productive—no commute, no limits.

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