(Junior) Customer Success Partner

**WE HELP THE WORLD RUN BETTER**

**WHAT YOU'LL DO**

Being a cloud company, SAP´s top priority is focusing on Customer Success and generating value for our customers with the help of our solution. The ultimate objective of a Customer Success Partner (CSP) (f/m/d) is to increase retention of SAP Customer Experience (CX) customers through successful usage and value business outcomes. CSPs (f/m/d) are unique orchestrators of customers’ solution adoption processes, bringing together various experts to support customers achieving their business goals.

Through high-class customer service and state-of-the-art adoption activities, the CSPs (f/m/d) deliver sustainable and continuous long-term revenue for SAP. They work in close collaboration with various SAP teams to make sure that SAP CX portfolio meets the needs of the customer.

A Customer Success Partner (f/m/d) advocates on the customer’s behalf within SAP and helps customers reach their business goals by connecting key stakeholders with relevant SAP Customer Success resources in order to help drive digital transformation.

**EXPECTATIONS AND TASKS**
- Be the key contact for a set of customers within SAP Customer Experience installed base.
- Be the owner of all relevant commercial deliverables, such as renewals, entitlement consumption, solution adoption, expansion opportunities, reference activities etc.
- Work closely with account management and senior management to drive one strategy and messaging towards the customer.
- Work with the customer in forming and developing their digital strategy with the help of SAP customer experience solutions
- Orchestrate all internal SAP resources in order to drive success of customers' digital transformation.

**WHAT YOU BRING**
- High customer success focus & ability to build deep executive relationships.
- Commercial experience including developing Account Management plans.
- Strong experience in Project and Change Management.
- Interest of business models, strategies and processes within Marketing, Sales, Service, E-Commerce, Customer Data Management and IT.
- experience in business software
- Experience working in and around cloud software solutions (SaaS) and cloud delivery models along with deep understanding of cloud readiness, characteristics, challenges and benefits.
- Broad understanding of SAP Customer Experience solutions portfolio and the business processes they enable to realize strong business outcomes.
- Fluent in German and English.

**MEET YOUR TEAM**

SAP Customer Experience (CX) helps build trusted relationships between brands and their customers to unlock a new world of digital innovation, customer value, and sustainable growth.

The SAP CX Suite is a comprehensive portfolio enabling our customer to deliver best-in-class customer experience in Marketing, Sales, Service, E-Commerce and Customer Data Management. We have a bold mission ahead and have complete support across SAP to revolutionize the front office and bring it together with our back-office through SAP S/4HANA to deliver the Intelligent Enterprise. Across SAP CX, being bold and winning is paramount to our culture and our people thrive in high performing teams. We seek talent who want to innovate, be disruptive, and who support mutually agreed upon goals and ambitions. As a fast-paced growth business, there are no limits to how our teams will shape the future of SAP and our industry.

**We build breakthroughs together**

**We win with inclusion**

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.

Requisition ID: 349988 | Work Area: Sales | Expected Travel: 0 - 80% | Career Status: Graduate & Professional | Employment Type: Regular Full Time | Additional Locations: All SAP Germany Locations