Customer Success Manager

Vistex is the global leader (21 countries) in Go-to-Market solutions for managing pricing, trade, royalties and incentive programs that so many businesses rely on to drive revenue. Whether it’s through our on-premise or cloud-based solutions, Vistex allows companies to manage the full life cycle of their programs through strategy, software, implementation, execution, and analytics – Now it all adds upOur global Customer Success team is responsible for developing customer relationships that promote retention and advocacy. At the same time, we help to identify expansion opportunities while ensuring that our customers derive maximum value from Vistex products & services. We are looking for a creative, inspiring, and seasoned Customer Success Manager (CSM) who can independently manage and help grow clients in the EMEA Region. As a CSM, reporting into the Senior Director of Customer Success in the EMEA, you will work cross-functionally with multiple internal teams to ensure alignment with client goals and objectives. Fluent English and German is a must. You're responsibilities: Own overall relationship with assigned clients. Drive proactive, strategic client management which includes increasing adoption, ensuring retention, and overseeing holistic customer satisfaction. Help to demonstrate and drive the value (ROI) delivered to our clients. Establish relationships with stakeholders and across the customer organization, planning and driving ongoing account strategy. Work with clients and internal resources to establish critical goals, or other key performance indicators, and aid the customer in achieving their goals. Proactively manage assigned clients to enable success throughout the customer lifecycle, ensuring best practices and methodologies that will drive client. engagement, business outcomes, and maintain renewal and retention rates. Establish a trusted/strategic-advisor relationship with key clients and drive continued value of our products and services. Understand and anticipate customer's needs and goals then track customer progress. Lead Voice of the Customer (VOC) initiatives in your region. Gather feedback and act as advocate for your client-base with internal Support, Sales, and Product teams. Collaborate with Sales other internal teams on customer interactions and engagements. Conduct regularly scheduled cadence calls and business reviews with customers to discuss overall account health, including bench marking, adoption trends and best practices. Drive new business growth through greater advocacy and reference ability, working with Marketing to surface and celebrate our clients’ success stories. Help foster a culture of strategic Customer Success within the team and throughout Vistex. Our offer: As a rapid growing companyVistexoffers a high degree of responsibility, flat hierarchies, flexible compensation and attractive benefits. We your professional and personal development with internal trainings and workshops to make you ready for our exciting, international, multi-cultural work environment. About us: The Vistex platform helps businesses finally get control of all their different promotions, rebates, SPAs, discounts, and other incentives. With so many programs across so many partner relationships, it can be impossible to see where all the money is going, let alone how much difference it’s actually making to revenue. With Vistex, business leaders can see the numbers, see what really works, and see what to do next – so they can make sure every dollar they spend really is driving more growth, not just more costs. It’s why global enterprises ranging from Coca-Cola to Sony to Grainger rely on Vistex every day. Vistex | Now it all adds up. ™